Shipping
Generally, your order only takes 2-5 working days to be delivered. Once your package ships, our system will send you a notification email. Thanks for your patience!
Return policy
You may return most new items within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is due to our error (you received an incorrect or defective item, etc.).
You should receive your refund within 7 business days of delivering your package to the return shipper, however, in many cases you will receive your refund sooner. This time period includes the transit time for us to receive your return from the shipper (2 to 5 business days), and the time it takes for us to process your return once we receive it (1 to 2 business days) and your bank processing our refund request (3 to 7 business days).
If you would like a refund, please contact me at the email address: customer@hikidspace.com or you can call 2134012666, Monday through Friday, 9:00 AM to 4:00 PM PST (phone is unavailable due to off hours Please contact us by email and we will reply to your email within 24 hours, except weekends and holidays.)
If there is an issue with an item, please feel free to contact our customer service team (email: customer@hikidspace.com) and we will try our best to make you 100% satisfied.