10 X 12 FT Patio Gazebo with Netting Walls

Description:

Embrace the relaxing oasis with the gazebo and netting.

The outdoor gazebo measures 365 x 300 x 288 cm (L x W x H), creating an ample shaded space for a variety of outdoor activities including picnics, parties, and commercial events. It features mesh netting on 4 sides, which offer a panoramic view and keep unwanted guests out. The vented top is crafted with polyester fabric, which will shield you from harsh sunlight and light rain. Plus, the gazebo shelter adopts 2-section support poles that easily connect without the need of tools for easy assembly. The soft top pergola boasts heavy-duty beam structure, 8 supportive metal ribs, ensuring durability and stability. Moreover, the kit includes 4 sandbags to prevent the gazebo being blown away, which can be filled to add weight, along with anchoring plate bases and 8 metal stakes firmly securing the structure to the ground. (Note: Please do not use in extreme weather conditions.)

Features:

• Mesh sidewalls with zippered doors offer easy access and excellent ventilation
• Premium polyester fabric is wear-resistant and sun-proof
• Easy to open the door with sliding hanging hooks and fixing straps
• Strong center frame and reinforced beam offer superior stability
• Anchor base & ground stakes along with 4 sandbags improve the wind resistance
• Detachable 2-section poles are easy to assemble without ladder
• Extended eaves come with 3-level extension tubes to flatten the fabric
• Convenient hook & loop fasteners allow you to effortlessly assemble the canopy top
• Included ceiling hook is suitable for hanging fan or lamp

Specifications:

• Color: Gray/Khaki
• Material: Polyester Fabric, Metal, Mesh
• Overall Dimensions: 365 x 300 x 288 cm (L x W x H)
• Ground Clearance: 188 cm
• Net Weight: 29 kg

Package Includes:

• 1 x Patio Gazebo
• 4 x Removable Sidewalls
• 4 x Sandbags
• 8 x Metal Stakes
• 1 x User’s Manual

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com