10 x 13 Feet Hardtop Gazebo Double-Roof Pergolas Patio Metal Pavilion with Netting and Curtains

Create a haven in your backyard with the 10 x 13 Feet Hardtop Gazebo, a double-roof pergola that combines beauty and resilience. This metal pavilion is perfect for your patio, offering a sturdy and stylish space for outdoor activities. The included netting and curtains add versatility, allowing you to enjoy your outdoor oasis with added privacy. Elevate your outdoor experience with this gazebo that harmonizes form and function seamlessly.

Main Features

● Sturdy and Stable Structure: The double-top gazebo adopts a high-strength aluminum frame and reinforced triangular structure, which provides strong support and ensures good sturdiness. And there are anchor plates with pre-drilled holes and expansion screws for easy installation and fixing, adding extra stability.

● Weatherproof Galvanized Steel Roof: The hardtop gazebo features a heavy-duty galvanized steel roof that is rust-proof, sunproof, and weatherproof. Additionally, it can reduce harmful sunlight by 99% on sunny days, withstand heavy rain and wind (up to 30 MPH) on rainy days, and withstand heavy snow loads of 880 pounds on snowy days.

● Practical Mesh Netting and Privacy Curtains: The permanent metal gazebo is designed with smooth double rails for hanging netting and curtains. Internal breathable mesh helps maintain good ventilation while keeping out unwanted guests. And the shell zipper curtain provides better privacy and sun protection while being dustproof and windproof.

●Double Roof Design and Spacious Space: The hardtop pavilion features a double roof design with mesh, which promotes good air circulation while improving stability in windy conditions. Additionally, its dimensions of 13 x 10 x 9.3 feet (L x W x H) provide ample space for outdoor barbecues, dining, gatherings with friends, family gatherings, or everyday relaxation.

● Ceiling Hooks and Wide Applications: The metal gazebo comes with 3 ceiling hooks for hanging lights, fans, or decorations, each hook can hold up to 44 lbs. Additionally, this versatile gazebo is perfect whether used as a shelter for outdoor events such as weddings, birthdays, or parties or to provide seating areas in courtyards, gardens, poolside, or terraces.

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com