12' x 10' Outdoor Hardtop Gazebo Patio Galvanized Steel Pergolas Canopy Pavilion with Double Roof and Netting

This hardtop awning made of heavy-duty galvanized steel is stronger and more reliable in outdoor environments than a normal fabric canopy. It has good rust, wind and rain resistance. The 2-story roof can hold up to 3,600 pounds of snow in cold winters. The air outlet not only increases its wind resistance, but also promotes heat dissipation. Additionally, you can hang a fan or light on the central hook for improved comfort under the canopy. 4 mesh walls with zippers help maintain good air ventilation. Suitable for daily use by 6-8 people. If you want to built an extra shade for relaxing in your backyard, this hardtop gazebo will be a nice choice!

Main Features

• Stable and Durable: The entire steel frame of the hardtop patio gazebo is coated with an anti-rust coating, making it durable for outdoor weather. Additionally, you can insert ground stakes into the metal feet and hide them under the metal cover for added stability. It will be with you for years to come.

• Great Ventilation and Strong Load-Carrying Capacity: The double-layered roof made of galvanized steel is designed to maintain good airflow and withstand strong outdoor winds. Also, it works well in heavy rain and snowy winters. What's more, the roof edge is designed to facilitate the outflow of rainwater, and this hardtop roof can carry up to 3,600 pounds of snow on snowy days.

• Large and Spacious Pavilion: A hard-top pavilion provides great shade for outdoor recreation. Such a spacious canopy shields you from the sun and protects you from annoying wind and rain. Likewise, this outdoor awning can accommodate 6-8 people at the same time. Therefore, it is the perfect choice for your party or rest under it.

• Practical Design: In the center of the outdoor hard top pavilion, there is a practical metal hook for hanging small and medium fans or table lamps. In addition to this, there are 4 removable mesh walls that can be closed with a convenient zipper to protect your privacy while maintaining good air circulation. Or you can pull them up and secure with elastic straps to the canopy legs.

• Simple Assembly and Versatile Use: With straightforward, easy-to-follow assembly instructions, you'll soon be relaxing in your favorite new outdoor living space, and for years to come.

Specifications

• Color: Brown / Black
• Material: Steel, Polyester Fabric
• Overall Dimensions: 12' x 10' x 10' (L x W x H)
• Net Weight: 321 lbs
• Wind-resistant Level: 33 miles/h
• Snow Load Capacity: 3600 lbs

Package Includes

• 1 x Hardtop Gazebo
• 1 x User's Manual

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com