12 x 9 ft Outdoor Pergola Patio Gazebo Sun Shelter with Retractable Canopy

Are you looking for an elegant way to design your patio's outdoor space and give a bland backyard a new look? Our pergola gazebo canopy is your best choice. It's not just good-looking backyard furniture. With steel construction, it is very durable and strong. The polyester fabric is made of fire-resistant material, which can not only resist the sun and rain in summer, but also is non-flammable, providing safety for you and your family. You can share more time with family and friends to enjoy; refreshments, great conversations and creating lasting memories. It will transform your backyard into a gathering place that attracts friends and family!

Main Features

Excellent Workmanship: Combining solid steel with polyester fabric, this retractable awning will stand the test of time well with its special look. It is weather resistant, allowing you to use this light and strong mobile top for a long time.

Laudable stability: 4 independent side legs ensure you have excellent stability against strong winds. Its portability and compactness are perfect for outdoor camping.

Shade and Water Resistant: The sturdy material covers the entire body, ensuring your fire and water resistant experience, and also protects against moderate rain, which is sure to double the fun when you're outdoors, partying, or playing games with your kids.

Versatile Application: You can use it in many ways. You can sit under this canopy tent and enjoy your leisure time with fresh air and beautiful sunshine. It is also a great addition to your garden to entertain your friends or guests.

Easy Assembly: The Pergola contains sturdy steel rods that make the canopy easy to assemble and easy to disassemble according to clear instructions. It is designed to eliminate your installation hassle and perfectly save your time and efficiency.

Specifications

• Color: Beige + Dark brown + Black
• Material: Steel + Polyester cloth
• Weight: 114.4 lbs
• Product size: 12.0' x 9.0' x 7.5' (L x W x H)

Package included

• 1 x Grape canopy tent gazebo

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com