1.4M Cute Cat Tree for Indoor Cats, Multi-Level Wood Cat Tower w/Sisal Scratching Posts

• Multi-layer Cats' Playground: With a cozy hammock and bottom removable cat bed, the wood cat tower creates an ideal spot for cats to enjoy serene slumber. Besides, there is a large wood house, which will provide private space for kittens. And the platforms allow your furry friends to conveniently explore the cat tree.
• Furniture-saving Scratching Posts: The cat play house features fully wrapped sisal scratching posts to give your cats an irresistible place to grind their claws. By redirecting their scratching instincts to the solid posts, you can preserve your furniture's pristine condition and enjoy a tidy living space.
• Stable Wood Construction: Equipped with a large pine wood base, the 1.4m cat tree features excellent durability and sturdiness. Additionally, the pine wood base is weighted with enlarged and thickened design to enhance overall stability and prevent the cat tree wobbling when cats playing.
• Comfy & Easy to Clean: The cat tree is padded with non-shedding polyester peach skin, which is soft and warm, making your cats feel like they're walking on clouds. Plus, the cat bed and cushion in the cat condo comes with sponge filling, offering your cats the ultimate in comfort.
• Creative & Stylish Appearance: Thanks to the cloud-shaped platforms, the green cat tree doubles as a stunning focal point in any room. Its visually appealing design will captivate the attention of both humans and feline friends. And the multi-layer cat tree maximizes the space utilization for limited corners.

Description:

Embellish your room and offer fun for your beloved pets with our cat tree tower!

Our multi-level cat tree provides multiple options for cats to relax. With a luxury wooden cat house, cats can create their own private space. The rotatable platforms with cloud shape will add a pop of color to your space and achieve different layouts. Besides, the hammock and perch at the bottom are suitable for cats to enjoy a peaceful sleep. The platforms and hammock are covered in smooth and skin-friendly polyester peach skin for cats to lounge on. Equipped with sisal wrapped scratching posts, our tall cat tree is a perfect solution to save your furniture. And the large cat tower is stable with weighted pine wood base, which will keep your cats safe while they leaping and climbing. Moreover, the green cat tree is not only a playground for cats, but also a focus point in any space.

Features:

• Large cat condo with breathable twill fabric offers ideal spot for cats to rest
• Cozy hammock is suitable for felines to take a nap
• Washable cotton filled cat bed provides maximum comfort for cats
• Cloud-shaped jumping platforms are rotatable for easy customization of layouts
• Solid sisal scratching posts meet cats' scratching instincts
• Extra large pine wood base provides reliable stability
• Soft & warm polyester peach skin allows cats to be wrapped in comfort
• Removable & washable thick cushion in the condo is easy to maintain
• Charming appearance makes the cat tree a chic addition for home

Specifications:

• Color: Green + Beige
• Material: Sisal, Pine Wood, Polyester Peach Skin, Engineered Wood, Twill Fabric, PP Cotton
• Product Dimension: 60 cm x 60 cm x 139 cm (L x W x H)
• Cat Condo Size: 39 cm x 39 cm x 34.5 cm (L x W x H)
• Basket Bed Diameter: 31 cm
• Net Weight: 10.5 kg
• Each Tier Maximum Weight: 10 kg
• Basket Bed Maximum Weight: 5 kg
• Package Includes:
• 1 x Cat Tree
• 1 x Instruction

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com