15FT Double-Sided Patio Umbrella, Ultra-Large Twin Garden Umbrella w/ 12-Rib Structure & Hand-Crank System

• Double-Sided Design Offers Ultra-Large Shade: This 15ft twin patio umbrella with air-vented design offers a large shading coverage, protecting you from harmful sunny lights & allowing you to enjoy breeze. Made of fade-resistant and sun-protective fabric, the umbrella is durable for outdoor long-term use.

• Sturdy Metal Structure with Superior Strength: Specially crafted 12-rib structure perfectly supports canopy. Made of sturdy metal, it offers high durability and excellent sturdiness. The smooth metal surface will prevent the umbrella from rust and corrosion, so as to ensure the umbrella long service life.

• Easy-to-Operate Hand Crank Technology: Equipped with efficient hand-crank technology, the umbrella is easy and smooth to open and close in a few seconds. And the folding umbrella can be fixated orderly with the extra strap, providing you with a tidy place.

• Extra Stable Umbrella Base Included: This large sun umbrella comes with a sturdy and durable umbrella base bracket, so you don't need to buy it separately. The weighted base consists of a metal frame and 2 sandbags (no sand).And each sandbag can be filled with 90 pounds of sand to improve the stability of the twin umbrella. Also, the assembly is easy to finish following the instruction.

• Tips for Umbrella Maintenance: 1. Be sure to put sand into the weight base before opening the umbrella for the first time. 2. Try to avoid using our patio umbrella on windy days. 3. It's better to put them away on rainy days. 4. If not used for a long time, use a protective cover so as to extend the life of the umbrella

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com