172 CM Cat Tree Multi-level Cat Tower w/Comfy Padded Top Perch & Detachable Mats

Description:
Are you looking for a perfect cat tree for cats to play, lounge, and explore with ease? This cat tree is just what you need. It encourages natural climbing and exploring behaviors, maximizing vertical space while saving floor footprint, fitting seamlessly into any corner and being perfect for small apartments. The cozy cat condo with a slat design provides ample room for cats to lounge and hide, and the soft cushioned interior ensures your cat feels comfortable. The tall cat house boasts a wide top platform, which is a perfect spot for cats to relax, observe, or sunbathe, and the top cushion is detachable and machine washable for your convenience. The modern cat climbing frame also features detachable cushions for both summer and winter use, and the smooth board surface allows easy maintenance. Moreover, the sturdy scratching posts are ideal for satisfying your cat's scratching instinct and protecting your furniture, and the stable base with non-slip foot pads provides a sturdy foundation for dynamic play.


Features:

Multi-level design encourages climbing and exploring, perfect for small apartmentsCozy cat condo with slat design offers ample lounging and hiding spaceSoft cushioned interior ensures ultimate comfort for your catWide top perch ideal for relaxing, observing, and sunbathingDetachable and machine - washable top cushion for easy cleaningFeatures detachable cushions for summer and winter useSmooth board surface allows for easy maintenanceSturdy scratching posts satisfy cat's natural scratching instinctStable base with non - slip foot pads provides secure foundationMaximizes vertical space while saving floor footprint

Specifications：

Color: Natural, GreyMaterial: Engineered Wood, Fabric, SpongeOverall Height: 172 cmBase Dimensions: 68 x 58 cm (L x W)Weight Capacity of Each Layer: 20 kgNet Weight: 20 kg

Package Include：

1 x Cat Tree1 x User Guide

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com