18/22.5 Inch Electric Fireplace Heater Insert with Adjustable Flame & Heat and Remote Control & Overheat Protection for Home Heating and Ambiance

Enjoy a warm and cozy leisure time with this electric fireplace heater!
With 750/1500W heating power and 5100 BTU heat output, this electric fireplace provides fast and efficient heating to warm up rooms up to 400 square feet. The realistic flames and log set make the electric fireplace an ideal decoration for living rooms, bedrooms, etc. In addition, you can adjust the flame brightness with the remote control and touch screen. It is equipped with an overheat protection device to ensure safe use. With its elegant appearance and practical design, this electric fireplace heater is a perfect addition to your home.

Main Features

● Not Just for Winter Use: This electric fireplace has 3 setting methods. The first is flame and heating operation, which brings physical and visual warmth. The second is flame-only operation, which is great for decoration. In these operations, the realistic flame effect has 7 levels of adjustable flame brightness for you to choose. The third is heating-only operation, designed for sleeping.

● Dual Control Methods: Through the control panel, you can adjust flame brightness +, flame power on/off, flame brightness -, heater power on/off, heater Ⅰ (750W) and heater Ⅱ (1500W). The button cover is designed to be dust-proof and beautiful. In addition to the functions that the control panel can control, the remote control with an effective control distance of 10 feet can also turn on/off the flame power.

● Efficient Heating: This fireplace heater is designed with 2 heating options (750W/1500W) to make the room comfortable and warm. Likewise, the 400 square feet heating area and 5100 BTU heat output allow you to use this electric fireplace in the living room, bedroom or other places. Low noise operation avoids disturbing others. Just press the main power switch first to activate all functions.

● 2 Installation Methods: For easy installation, this electric fireplace can be embedded in the cabinet, or you can let it stand alone on the ground or cabinet, which is very convenient. In addition, the side handles on both sides allow you to carry it to the desired installation location.

● Safety Above All: This ETL certified electric fireplace has an overheat protection function, which means it will automatically shut down if the internal components overheat. Therefore, you can use this fireplace heater with confidence. Comes with CR 2025 batteries.

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com