18000 BTU Dual 2 Zone Mini Split Air Conditioner 20 SEER2 Wifi Enabled Ductless Wall Mounted Inverter AC Unit with 24H Timer and Remote Control

Enhance your home's climate comfort with our 18,000 BTU 2-zone mini split air conditioner. This 20 SEER2 air conditioning unit is Wifi-enabled, allowing you to control it remotely, and is even compatible with Alexa for seamless integration. Inverter technology ensures energy-efficient operation. The outdoor unit comes with a built-in heater to prevent ice or frost, ensuring proper operation and extended life. Equipped with 7 modes and 8 fan speeds, you can customize your comfort to your liking, no matter what the season. Besides, the 24-hour timer allows you to schedule cooling or heating as needed. The 4D Auto-Oscillation feature ensures enhanced air circulation, evenly distributing air throughout the room.

Main Features

● Multi-room Cooling Solution: This 18000 BTU 2-zone mini split air conditioner unit provides individual temperature control for multiple rooms. The high-performance outdoor unit is equipped with a bottom built-in heater, which enables the air conditioner unit to cool even at 131℉ and heat even at -4℉.

● Smart APP & Voice Control: This Wifi-enabled ductless air conditioner allows you to adjust settings anytime, anywhere via smartphone app or voice control with Alexa or Google Assistant. In addition, each indoor unit is equipped with a convenient remote control for easy and hassle-free operation.

● Ultra-quiet and Easy To Maintain: With low-noise sleep mode (＜30 dB), 0-24 hour timer, and screen off function, you and your family can enjoy a restful sleep all night long. In addition, the air conditioner has 133℉ high temperature self-cleaning and a removable and washable filter, allowing you to breathe fresher and cleaner air. Please note: It needs to be installed by a professional HVAC installer.

● Excellent Energy-saving Performance: This mini split air conditioner adopts inverter technology, which ensures that the compressor speed automatically adjusts according to the indoor temperature changes to save energy. The air conditioner unit has an energy efficiency of 20 SEER2, which can significantly save electricity.

● Versatile Design: This split air conditioner has 7 modes (Auto/Cool/Heat/Dry/Fan/Sleep/ECO) and 8 wind speeds (Auto/Silent/Low/Low-Med/Med/Med-High/High/Turbo), allowing you to customize the climate to your exact preferences. In addition, there are more features such as I FEEL, 4D Auto Swing, Child Lock, Auto Defrost and Memory Function for your convenience.

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com