191cm Multi-Level Cat Tree Tower for Indoor Cats, Large Cat Tree Stand w/Wood Cat Condo

• Multi-layer Cozy Play Zone: Benefiting from the multi-level design, our cat tree tower can fully meet the needs of playing, resting, jumping and napping of your furry friends. Besides, the top perch, basket bed and 360°swivel hanging bed is padded with ultra thick and high-resilient cushions to provide comfortable support for you pets. Meanwhile, the cushions are detachable and washable to keep clean.
• Deluxe Wooden Cat Condo: The spacious cat condo is made of premium pine wood, which is scratch-resistant while maintaining its natural grain. Moreover, the cat condo is padded with soft mat for cats to rest comfortably. And there is a large entrance to allow easy access and promote air circulation.
• Release Your Cats' Instinct: The tall cat climbing tree is equipped with multiple fully wrapped 15cm diameter cat scratching posts, which features high toughness to polish sharp cat claws. Hence, our modern cat tree is functional to meet the cat scratching nature while protecting your leather sofa, curtains and other furniture from claw damage.
• Upgraded Stability & Safety: With a wider base, our multi-level cat tree ensures a low center of gravity, so you don't have to worry about wobbling when your pet jumps up and down? Besides, the bottom of the tall cat tree comes with 6 non-slip feet that help prevent the floor from being scratched and further improve the stability of the cat tree.
• Well-crafted for Lasting Use: Our cat tree tower is made of waterproof and war-resistant engineered wood, and you can easily wipe the surface of the platform with a rag to keep the large cat tree stand looking brand new. And its simple and stylish look can nicely complement the rest of your furniture.

Description:

An entertaining multi-purpose cat tree for your furry friends!

Our tall cat climbing tree features a compact multi-level design is ideal for families with multiple cats. The wide top perch, padded jumping platforms, solid wood cat condo, comfortable basket bed and soft hanging hammock will fully meet the needs of cats to rest, play, jump and sleep. In addition, the design of multiple cat scratch posts will be the perfect solution to save your furniture. And it is worth mentioning that our cat tree tower is sturdy enough with a wide base and 6 non-slip pads. Besides, the soft cushions are easy to remove and wash, and the waterproof engineered wood surface is easy to clean, so our modern cat tree can keep your cat company for many years. Therefore, it's an cheerful gift for your cat and a stylish furniture for your home.

Features:

• Multi-layer design is ideal for multiple cats to jump, sleep and have fun
• Soft cushions ensure super comfortable experience for cats
• Spacious top perch enables your cats overlook the world
• Rotatable hammock provides space for cats to rest and enjoy the sun
• Large and exquisite cat condo helps drive away your cats’ fatigue
• Multiple scratch posts are good to sharpen cats’ paws and save your furniture
• Wide engineered wooden base ensures excellent stability
• 6 non-slip pads help protect your floor and prevent the cat tree from wobbling
• Washable mats are removable with convenient hook and loop fasteners
• Modern style and compact design can perfect match with various decor

Specifications:

• Color: Beige
• Material: Engineered Wood, Pine Wood, Paper Rope
• Overall size: 75 x 56 x 191 cm (L x W x H)
• Top Perch Size: 49  x 49  x 11 cm (L x W x H)
• Basket Bed Size: 36  x 36  x 8 cm (L x W x H)
• Net weight: 28 kg
• Max Weight capacity : 15 kg

Package Include:

• 1 x Multi-level Cat Tree
• 1 x Instruction

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com