2 PCS Kid Luggage Set W/Spinner Wheels, 18" Ride-on & Carry-on & Sit-on Suitcase & 12" Backpack Set W/Lanyard for Pull & Prevent Loss

• Ample & Organized Storage Space: The 2 PCS kids' luggage set includes an 18" ride-on hardshell suitcase and a 12" backpack, which is suitable for various activities, such as school, picnics, short trips, and more. In addition, the suitcase features a zippered storage pocket and inside cross straps, and the backpack comes with 2 storage compartments, providing ample space for classified storage. Also, there exist 2 side mesh pockets for storing water bottles.
• Multifunctional Design: This hardshell suitcase offers versatility for different situations. It features a sit-on and ride-on design with foldable footrests, therefore kids can sit on when stuck in long lines, providing a comfy sitting experience. The pull-to-move design saves labor, making it easy to move around. And the carry-on design complies with airline restrictions, making it a convenient travel companion. Moreover, the luggage set can be carried over the shoulder or in the hand for added convenience.
• Multipurpose Rope & Adjustable Carrying Strap: The children's luggage set includes a multipurpose rope, which can be used as a pull rope to move the suitcase or used as an anti-lost rope to attach to the backpack. In addition, it comes with a 67-130 cm adjustable carrying strap, which is suitable for kids or adults of different sizes and shoulder widths.
• Spinner Wheels & Retractable Handle: The hardshell suitcase is equipped with 2 front universal wheels and 2 large back wheels, which are silent and smooth, allowing for effortless maneuverability. Besides, it features a 3-level retractable handle, catering to different heights. And it only weighs 2.5 kg, which is lightweight, thus it is easy to move and carry.
• Safe Material & Cute Appearance: The hardshell adpots waterproof and anti-scratch ABS shells, the pulling rod is made of solid and lightweight aluminum, and the backpack is made of tear and wear-resistant PU fabric, ensuring good durability and protection against the elements. Other than that, with its cute patterns and funny shapes, this luggage set can be a perfect gift for kids over 3 years old.

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com