2 Pcs Rattan Patio Ottoman Set with Removable Cushions, All Weather Wicker Outdoor Footstool Footrest Seat

This 2-piece rattan ottoman set is made to satisfy your expectations. Made of PE wicker and sturdy steel, the set has a large weight capacity and is weather-resistant for durable use. The ottomans are equipped with soft and high-resilient cushions for a comfortable sitting experience. Besides, each cushion has a rope for fixing it with the ottoman to prevent it from slipping. What’s more, the covers of the seat cushion are easy to be taken off and washed if it gets stained or dirty. The ottoman can be used as a single-seat, rearranged, or combined with other furniture sets to get the best use. So bring your home a beautiful ottoman set and enjoy the quality and comfort. This product is a 2 piece ottoman that is best in class having all the style, space, comfort, and elegance!

Features

• Durable & Sturdy Structure: The outdoor ottoman set is made of a reinforced steel structure that makes it extremely durable. More, wrapped with hand-woven PE rattan, the 2pcs patio ottoman is suitable for years of outdoor use. It is worth mentioning that the four-wedge foot gives more stability to the ottoman and withstands a large load capacity.
• Upgraded Comfortable Cushions: The ottoman comes with 2 soft cushions which are filled with a premium sponge that is cozy and not easy to collapse. And the cover of cushions is made of waterproof and fade-resistant polyester, so the cushions suitable for outdoor use. More, the cushion is equipped with a smooth zipper for removable and washable.
• Multifunction & Attractive Design: The set of 2 patio ottoman features concise style in a gradient shade of brown creating awesome looks to décor the patio. And the ottoman set with detachable cushions is suitable for outdoor and indoor use. The ottoman is not only used as a footrest but combines well with other patio sofa sets.
• Lightweight & Convenient Ottomans: Crafted with PE rattan and premium steel, the ottoman is solid yet lightweight to maneuver easily from one place to another. What's more, the ottoman has a built-in hollow handle which plays 2 roles. Besides, the cushions can be fixed to the ottoman by tying it with the ropes. This prevents the cushion from slipping from its place.
• Easy to Clean & Assemble: The rattan ottoman set is simple to assemble. Attach the feet to the ottoman, and the process is easy with clear instruction and necessary hardware. Besides, with a smooth rattan surface, it is easy to clean and maintain with a wet cloth.

Specifications

• Color: Khaki/Blue/Navy/Beige
• Material: Steel & rattan
• Overall dimension: 16" x 16" x 18" (with cushion)
• Cushion thickness: 2.5"
• Net weight: 15lbs (set of 2)
• Weight capacity: 375lbs (single)

Package includes

• 2 x Ottoman
• 2 x Cushion
• 1 x Instruction

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com