218-253cm Adjustable Height 5-Tier Floor to Ceiling Cat Tree w/ Sisal Posts Rope

Description:
Create a Cozy and Versatile Activity Space for Your Lovely Furry Friends!
Our 5-tier floor to ceiling cat tree is designed with 2 replaceable posts and an adjustable metal tension rod, allowing you to customize the height to fit your ceiling perfectly. There is a lifting mechanism for rough adjustment and a crank handle for fine adjustment. The height can be adjusted from 218 cm to 253 cm, and there is no need to drill holes. For enhanced stability and safety, it adopts 9 cm supporting posts, ensuring a stable and reliable structure. Moreover, your cat will luxuriate in comfort with the included transparent space capsule and a private cat condo, providing cozy resting spots for endless relaxation. Encouraging healthy scratching habits, this tree boasts sisal posts, a 3-step scratching ladder, and a hanging sisal rope to keep claws in top shape. Allow your beloved pet to climb, scratch, and relax in style with this exceptional cat tree.


Features:

Equipped with 2 replaceable posts and a tension rod to adjust the height (218-253 cm)The lifting mechanism can be adjusted in 3 levels, easy to secure with a fixing knobEquipped with a convenient crank handle for precise height customizationFeatures a transparent space capsule to give cats a wrapped feelingFeatures a cozy cat condo, offer a private and secure resting spotThe scratching posts help cats to sharpen their claws while adding more funThe 2-in-1 3-step ladder can be used for scratching and climbingThe handing sisal rope offers a playful and engaging element for your cat to enjoyThe thick supporting posts provide a safe activity center for your lovely furry friendsThe natural sisal ropes are scratch-resistant, wear-resistant, safe and healthyThe soft teddy plush covering has no pilling or shedding, provide a comfy skin touchThe ladder is attached to the tree with solid screw connection, not easy to wobble

Specifications：

Color: Green+BrownMaterial: Sisal, Engineered Board, Teddy Plush FabricOverall Dimensions: 39 x 39 x 218-253 cm (L x W x H)Size of the Space Capsule: 32 x 15 cm (Dia. x H)Size of the Jumping Platforms: 39 x 30 cm (L x W)Size of the Condo: 32 x 32 x 34 cm (L x W x H)Diameter of the Condo Entrance: 19 cmWeight Capacity of Each Layer: 10 kgNet Weight: 14 kg

Package Include：

1 x Floor to Ceiling Cat Tree1 x Additional Post1 x User’s Manual

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com