2.3-2.7m Adjustable Cat Tree Tower Scratching Post Floor to Ceiling Cando House

Description:
Create a Cozy and Versatile Activity Space for Your Lovely Furry Friends!
Our floor-to-ceiling cat tree measures 48 x 48 cm (L x W) and comes with 5 tiers, providing spacious activity spaces for cats to explore, scratch, play, and relax. The height can be adjusted from 236 cm to 271 cm to fit different ceiling heights. And thanks to its compact size, this cat tree occupies minimal floor space while providing maximum vertical space. Built with durability in mind, our cat tower adopts a plywood frame and a thickened supporting post, ensuring a solid foundation for your cat to explore and play on. More than that, this multifunctional cat tree includes a fence springboard for interactive play, a comfy hammock for lounging, a round basket bed for cozy naps, and a soft cat bed for ultimate relaxation, providing various relaxation options. And the long vertical scratching post provides a satisfying scratching surface that helps keep your cats' claws healthy. Additionally, there are 3 soft plush cushions, providing lasting comfort and support for your beloved pets. This floor-to-ceiling cat tower would make your kitten's day full of excitement!


Features:

Can be firmly fixed on the ceiling, ensure good stability and would not bendFeatures an adjustable metal fixing rod, no need to drill holes in the ceilingThe height can be adjusted, suitable for ceilings with a height range from 236 cm to 271 cmAdopts a solid plywood frame, sturdy and durable, not easy to deformThe thickened column ensures a reliable structure that won't wobble or tip overThe fence springboard offers an exciting platform for jumping and exploringThe comfy non-woven fabric hammock resists scratches while providing a cozy spot for cats to lounge and napThe hand-woven natural cattail fluff basket is comfortable, breathable, and coolThe natural cattail fluff through fine craftsmanship is smooth and burr-freeThe plush fabric provides a warm and soft touch for kittens to nuzzle on itThe plush cushions are detachable for easy cleaning, keeping hygienicThe scratching post allows kittens to release the scratching urge

Specifications：

Color: Grey+NaturalMaterial: Plywood, Plush, Non-Woven Fabric, Cattail Fluff, Paper StringSize of the Base: 48 x 48 cm (L x W)Adjustable Height: 236-271 cmLength of Each Supporting Column: 45 cmWeight Capacity of Each Layer: 15 kgNet Weight: 14.5 kg

Package Include：

1 x Floor-to-Ceiling Cat Tree1 x User’s Manual

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com