23 Inch 3-Sided Electric Fireplace Freestanding 1500W Recessed Fireplace Insert with Overheat Protection and Remote Control

Enhance your home's ambiance and enjoy warmth with this innovative three-sided electric fireplace. 8 flame modes and 5 brightness levels personalize for any mood or occasion. With a 1000 square foot heating range, this 1500W unit maintains a cozy ambiance with an output of up to 5118 BTUs. This fireplace also boasts CSA certification and overheat protection for quiet and safe operation. Versatile, this fireplace can operate with or without heat, and is easy to control with a panel and remote control, while offering child lock and memory functions. This state-of-the-art electric fireplace transforms your living space into a cozy and stylish haven.

Main Features

● 3-Sided View: The three-sided glass display of this innovative electric fireplace allows you to experience enhanced ambience from any angle. Its unique design makes it a focal point of your home decor all year round.

● Adjustable Flame Effect: Customize your visual experience with multi-color flames and ember beds. Choose from 5 levels of brightness and speed and 8 flame modes (L1 rotation mode) to create the perfect ambience for any occasion.

● Efficient Heating: This electric fireplace uses advanced infrared quartz tubes and heating resistance wires, with a heating power of 1500W and a temperature of 64°F-82°F, which can effectively heat an area of ​​up to 1000 square feet. Thanks to the effective 5118 BTU heat output, you can enjoy a comfortable environment faster and more efficiently.

● Safe and Quiet Operation: This electric fireplace is CSA certified and has a built-in automatic overheat protection system. In addition, its silent operation (＜48dB) and 9H timer ensure that you will not be disturbed while you relax. The fireplace also has a sleep mode that only turns on the ember bed light and heater.

● Multiple Ways to Use: Use the electric fireplace with or without heating, depending on your preference. You can use the touch screen panel or remote control to adjust the temperature setting, set a timer, or switch between Celsius and Fahrenheit. Note: Please leave at least 1.5 inches of space at the back of the electric fireplace for ventilation.

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com