24kg Round Resin Umbrella Base, Rattan Designed Outdoor Umbrella Stand W/Lockable Wheels

• Exquisite Resin Material: This outdoor umbrella base is made of premium resin, resistant to abrasion, heavy sunlight, high temperature and rain. And the black finish on the surface maintains its color and appearance for years to come. Thus, high durability of the umbrella base allows you to use it for a long-lasting time.
• High Stability & Strong Support: With the heavy weight of 24kg, this umbrella base can firmly support your patio umbrella and ensure that the umbrella is not easy to wobble. What’s more, the steel tube is anti-rust and bending resistant, perfect to fix the umbrella pole and make the patio umbrella stand still.
• Flexible Movement & Adjustment: Another highlight is 360° swiveled lockable wheels under the bottom of the resin base. With these wheels, you can move the umbrella base anywhere and stop it easily. Additionally, the pole hole can be adjusted to match with umbrella poles of 2 sizes, 38mm and 48mm.
• Multiple Suitable Places: The decorative rattan pattern adds charm and elegance to the resin base, making it fit with different kind of occasions. You can use it in backyard, poolside, market entrance, balcony and so on. With this patio umbrella base, you will enjoy your outdoor leisure time with more convenience.
• Fast Installation: There is no need for professional assembling skill. You just need to follow the clear instruction with complete accessories and then you will quickly finish the installation. And the operation of the base is quite simple, too. With the hand knob on the steel tube, you can adjust the tightness according to your needs.

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com