28 Inch Electric Fireplace Wall Recessed and Freestanding Heater with Remote Control and Touch Screen

This freestanding electric fireplace offers a wonderful blend of function and decor. It features 2 heat settings-low temperature of 900W and high temperature of 1350W, and the desired temperature is available with one button operation. The electric heater generates 5000BTU of auxiliary heat, which can quickly warm a 400 square feet room. With 3 flame colors and 4 brightness levels, it displays vivid flames and eye-catching movement. The remote control and touch screen allow you to operate and change the settings without hassle. And there are multiple ways to install it, including inserting into the wall, embedding into a TV stand, placing on the desktop or floor, and so on. Create a blazing atmosphere and enjoy the warmth all year round with this stunning fireplace!

Main Features

Safe and Efficient Heater: The electric fireplace is designed with overheating protection for added safety. Instead of drying the air and creating static electricity, this infrared heater uses moisture in the room to transfer heat more efficiently and can heat up to 400 square feet.

Energy-saving Design: The fireplace heater has 2 heating settings (1350W/900W) to meet your different needs, the temperature can be set from 62°F to 82°F for optional comfort. In addition, there is a built-in timer so you can automatically turn off the fireplace between 0.5 and 6 hours.

Realistic Flame Effect: This electric fireplace has 4 levels of brightness and 3 flame colors to create a warm atmosphere without ash and smoke. What's more, the realistic flame and burning log effect can be manipulated with or without heat, giving your room a dreamlike ambiance.

Dual Control: The remote control and touch screen design make it easier for you to operate the electric heater, so you can choose the right temperature or flame effect without leaving your location. NOTE: Turn on the main heating switch before installation.

Space-Saving Design: This recessed electric fireplace heater is compact and space-saving, and detailed instructions make assembly easy. You can place the heater in the office, living room, bedroom, etc. It is not only practical but also a beautiful decoration for your space.

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com