3-Step Pet Stairs/Ramp with Storage Bag & Hand Strap

• Gentle and Wide 3-Tier Steps: Unlike other steep and narrow steps, our 3-step foam pet ramp will provide greater traction for your furry friends, helping them safely reach desired destinations such as high beds, couches or floating windows, making it an ideal gift for pets with joint injuries or limited mobility.
• Stable & Comfortable Support: The main body of the foam pet ramp is made of 30D high-density foam, which is extremely elastic and non-deformable, ensuring that your pet is comfortable and stable when stepping on it. In addition, our pet ramp can support the weight of 30 kg, suitable for small and medium-sized pets.
• Upgraded Non-slip Design: For higher stability, we have designed non-slip silicone paw print at the bottom of the extra wide pet stairs to increase the friction with the ground and avoid it from shaking during use. Moreover, the grained surface provides greater traction to prevent pets from slipping when moving.
• Durable & Washable Cover: Equipped with a suede cover, our pet ramp features gentle touch to ensure cozy and soft experience for pets. Meanwhile, the high quality suede is wear-resistant and not easily damaged by your pet's sharp claws. Moreover, the cover is zippered for easy detachment and cleaning.
• Easy to Setup & Move: The 3-tier pet step is packed in vacuum compression, which will be fully rebounded within 48 hours, please let the foam fully contact with air after opening the package. And our foam pet steps is ultra lightweight, so you can easily move it around the room to meet different usage needs. 
• Bonus Pet Hair Removal Brush: The package also includes a pet hair remover and to help you easily remove hair from your pet ramp and keep it clean at all times.

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com