3-Tier Foam Dog Ramp, Non-Slip Dog Steps W/High-Density Sponge, Silicone Paw Prints

Our 3-tier foam dog ramp measures 60cm x 42cm x 40cm(L x W x H) and loads up to 30kg, which is suitable for short-legged dogs or pets who suffer from arthritis, joint stiffness, or other mobility impairments, allowing them to climb up or go down the bed, sofa, or stool at will. The pet stairs ladder is filled with thick foam with high resilience and strong support, which is not easy to deform. And it is covered by premium suede fabric to improve friction, so the pet would not slip when moving on it. The ramp’s cover is equipped with zippers that allow you to detach the cover for cleaning, and it is machine washable. Special Notice: Our pet ladder is packed in a vacuum compression package, and it may take some time (48 hours or more, depending on the ambient temperature) to completely rebound.

• Non-Slip & Soft Material: The 4-tier foam dog ramp with high-density 30D foam filling is characterized by high elasticity and strong bearing, providing soft yet strong support for your lovely pets. Besides, it is covered by soft corduroy fabric, which provides a comfortable touch while increasing friction.

• Wide Steps & Gentle Slope Design: In contrast to the traditional dog stairs, our foam dog ramp features a gentle arch slope design, effectively protecting your lovely pets' joints. Moreover, it has no corners or edges for safety, each step has a large area, and the certain horizontal angle makes it much easier to climb up or down.

• Easy Cleaning: The pet stairs adopt a removable and machine-washable cover, which is convenient for deep cleaning. And the package also includes a practical pet hair remover brush, which can effectively capture fluff or pet hair sticking to the surface of the fabric.

• Vacuum Compression Packing: The pet stairs ladder adopts vacuum compression packing and it is easy to set up. All you need to do is to unpack the sponge and wait about 48 hours or more to recover. (Notice: The recovering time depends on the temperature. The higher the temperature, the faster the rebound.)

• Multipurpose Design: The dog ladder features 4 steps and measures 72 x 41 x 51 cm/28.5" x 16" x 20" (L x W x H), which can be a good helper for your lovely pet to climb on the sofa, stool, bed, or windowsill. It is ideal for small dogs, short-legged dogs, injured pets, older cats, or pets with joint pain.

Specification:

Color: Coffee/Grey
Material: Suede Fabric, Sponge
Overall Dimensions: 60cm x 42cm x 40cm (L x W x H)
Height of Each Step: 14cm/27cm/40cm
Weight Capacity: 30kg
Net Weight: 2kg

Shipping

Generally, your order only takes 3-7 working days to be delivered. Once your package ships, our system will send you a notification email. Thanks for your patience! (Please notice: We do not deliver to P.O. Box address!)

Return policy

You may return most new items within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is due to our error (you received an incorrect or defective item, etc.).

You should receive your refund within 7 business days of delivering your package to the return shipper, however, in many cases you will receive your refund sooner. This time period includes the transit time for us to receive your return from the shipper (2 to 5 business days), and the time it takes for us to process your return once we receive it (1 to 2 business days) and your bank processing our refund request (3 to 7 business days).

If you would like a refund, please contact me at the email address: customer@hikidspace.com or you can call 2134012666, Monday through Friday, 9:00 AM to 4:00 PM PST (phone is unavailable due to off hours Please contact us by email and we will reply to your email within 24 hours, except weekends and holidays.)

If there is an issue with an item, please feel free to contact our customer service team (email: customer@hikidspace.com) and we will try our best to make you 100% satisfied.

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do my offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com