36 Inch Electric Wall Mounted Ultrathin Fireplace 1500W Faux Heater with LED Screen and Remote Control

In today's fast-paced work and life, people are more eager to enjoy the natural, warm and leisurely feeling brought by the fireplace. As a household electric heating appliance, the electric fireplace is safer and more reliable, easy to install and disassemble, and has a high combustion utilization rate. Compared with wood-burning fireplaces and gas fireplaces, electric fireplaces do not produce odor and noise when the flame is burning, and they can heat a large area and provide a comfortable environment for enjoying. 9 flame color designs to bring you an elegant viewing effect. Flick the switch, and the magical flame appears instantly. With two mounting options, the fireplace can be wall-mounted or recessed installed easily!

Main Features

Realistic Fire with 9 Colors: To create the cozy atmosphere of a traditional fireplace, this electronic unit with 9 flame colors, 5 light intensities, and plastic crystals emulate a bright and realistic flame effect. And ultra-high intensity LED lights with large display allows the flame to show burning high enough, which can be operated with or without heat.

2 Heat Settings with Thermostat: Featuring 2 heat settings (high 1500W and low 750W) to choose from, the front heater vent provides heat quickly, which is a healthier heating mode without gas or wood burning. And the thermostat goes from 62℉-82℉, warming area is up to 400 square feet to make you feel comfortable in every corner of your house on cold days!

Two Control Methods: Remote control and touch LED screen panel, equipped with 6 image buttons respectively, make it more convenient to control every function of the electric fireplace, you can turn on/off the power, adjust flame colors, light intensities, heat, temperature, and 0.5-8 hour timing for more energy-efficient use.

Safe Design and Overheat Protection: The electric fireplace is made of high-quality metal plate and 5mm thick tempered glass, which is wear-resistant and durable. ETL-certified plugs and cords ensure greater safety in use. If the device overheats, it automatically cuts off power to avoid a dangerous event.

Wall-Mounted/Recessed Installation: Specially designed with 2 installation methods, this electric fireplace can be recessed in the wall or mounted on the wall, whose black frame will give the room a sleek and modern look. Only weighing 38lbs to 53lbs, the fireplace is light enough to allow you to install it by using the easy-to-understand instructions.

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com