3M x 3M Outdoor Pergola with Retractable Canopy

This 10 x 10 ft/310 x 310 cm outdoor pergola provides a 100 sq.ft/9.5 m2 large footprint, which is ideal for enjoying outdoor entertainment with your family and friends. Specially, it features a retractable canopy, creating an ideal level of shade and protection as weather conditions change. And it can be easily retracted by a convenient rope loop and securely locked in place with the magnetic locking system. Besides, the canopy is crafted of premium polyester fabric, offering reliable protection against the elements. Thanks to its thick supporting columns and 4 corner reinforced plates, this pavilion provides unparalleled durability and stability. With its unique and elegant appearance, it also adds a touch of charm and style to your outdoor living space.

Bullet Point:

Retractable Canopy: The outdoor pergola is equipped with a retractable canopy, which could meet different needs of full shade, partial sunlight, or open sky views. And there is a convenient rope loop for easy adjustment. When fully opened, the canopy can be secured by the rope loop and a magnetic safety locking system, preventing the canopy from swaying during windy conditions.

Great Wind Resistance: The metal pergola is equipped with anchored plates with covers and pre-drilled holes, which are designed to firmly secure the pergola on various different types of ground. The package includes 8 metal stakes for fixation on soft ground. Furthermore, for concrete floors or wood floors, you can utilize expansion screws (not included) for mounting.

Reliable Construction: Supported by thick columns measuring 3.2" x 3.2"/80 x 80 mm (L x W), the patio pavilion provides a solid and reliable foundation for the entire structure. Additionally, constructed of heavy-duty metal, it also offers exceptional durability for long-term outdoor use.

Weatherproof Canopy Fabric: The canopy is crafted of premium polyester fabric, which is sun-protective, drizzle-resistant, fade-resistant, and tear-resistant, providing better protection for outdoor activities. Moreover, it features CPAI-84 flame resistance, ensuring safety and longevity.

Spacious & Versatile Sun Shelter: This outdoor pavilion measures 10 x 10 x 7.5 ft/310 x 310 x 225 cm (L x W x H), providing ample shading space for various outdoor activities. Whether used as a grilling gazebo, a hot tub enclosure, or an outdoor dining and entertainment area in your backyard, deck, garden, or porch, it can be a perfect choice.

Features:

With a retractable canopy, adapt to changing weather conditions
With a convenient rope loop, easy to pull and adjust the shaded area
The rope loop can also be used for securing the canopy when fully opened
The magnetic locking secures the canopy, prevent it from swaying with the wind
With anchored plates and pre-drilled holes, enhance overall stability
Fix on the soft ground with 8 included stakes, on the hard ground with expansion screws (not included)
Supported by powder-coated metal poles, not easy to rust, peel, or chip
Adopts 3.2" x 3.2"/80 x 80 mm thick supporting columns, sturdy and reliable
The CPAI-84 flame-resistant canopy is resistant to sunlight, water, and fading

Specifications:

Colour: Grey+Black
Material: Polyester Fabric, Powder-coated steel
Overall Dimensions: 10 x 10 x 7.5 ft/310 x 310 x 225 cm (L x W x H)
Net Weight: 98 lbs/44.5 kg

Package Includes:

1 x Outdoor Pergola

8 x Metal Stake

1 x User’s Manual

Box Qty：

1(May vary by batch)

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com