3m x 6m Canopy Tent, Waterproof Wedding Canopy with Wind Rope, Outdoor Shelter Pavilion for Parties Commercial Activity Camping

• Thoughtful Design of Construction: Our outdoor tent comes with heavy-duty painted steel frame which is sturdy and not easy to rust. Each tent is equipped with 6 wind ropes and 12 tent pegs thus you can secure the tent firmly on the ground. The whole frame is designed for stability and security.
• Thick Polyethylene Fabric: Our folding tent is covered with premium PE fabric which is thick and durable for long service life. The corners of the canopy are reinforced that more protection will be provided. What’s more, the PE material is easy to clean and maintain so you just need to wipe it gently with a damp cloth every once in a while.
• Weather-resistant Tent: The top of our gazebo is waterproof and sun-resistant which ensures you can use it on most days. You don't have to worry about the strong sunlight influencing your outdoor activities with a reliable temporary shade. There is no sidewall around so the air can be circulated to the maximum and the bright white color adds fashion sense to our tent.
• Large Space & Multifunction: Our 10' X 20' canopy tent is spacious enough to hold a group of people. It won't be crowded when you and your family want to enjoy a party together. You don't have to worry even when you're going to eating or resting in a tent. The party tent is perfect for wedding, picnic, BBQ or some commercial activities like flea market or fruit market.
• Easy to Install: This portable canopy can be easily assembled with the detailed instructions and complete accessories. The 10' x 20' canopy is used for temporary use so we advise customers not to leave this tent outside all day long. For your safety, do not use the tent outdoor during heavy rain, snow or strong wind.

Product description

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com