4-Tier High Density Foam Dog Ramps, Extra Wide Pet Stairs with Non-slip Bottom for High Beds & Couches

• Non-slip & Gentle Steps: The 4-step pet ladder is equipped with wide and gentle steps, offering boost for pets to effortlessly ascend to their ideal resting spots, which is friendly for pets with injured joints or mobility problems. Besides, silicone paw prints will avoid any sliding or moving of the stairs during use.
• High-density Foam Support: Filled with 30D high density foam, the pet stairs not only ensure that the staircase retains its shape and structure without warping, but also reduce pressure on your pet's paws. In addition, the pet stairs can hold up to 30 kg and are suitable for small, medium dogs.
• Comfortable & Washable Cover: The cover of the foam pet stairs is crafted from soft chenille yarn, offering a cozy surface for pets to step on. Meanwhile, the selected material can withstand the scratching of pets' sharp claws. Besides, the zipper cover is easy to remove and machine washable for convenient care.
• Arch Design & Extra Gift: What makes this 4-step pet ladder stand out is its hollowed-out arch at the bottom, which makes it easy for small pets to walk through and hide. Additionally, the included pet hair removal is convenient for you to keep your bed and sofa clean at all times.
• Convenient Vacuum Compression: We recommend unpacking the package before use, allowing the foam to contact the air and fully rebound over a period of 24-48 hours. Once the foam has fully rebounded, you only need to attach the cover. With tool-free assembly, setting up the pet stairs is hassle-free.

Description:

Create a safe and comfy passage for your furry friends!

Why choose us? Unlike hard material lead to discomfort, ours adopt high density foam to alleviate joint pressure of your pets, ensuring comfortable climbing. Moreover, in contrast to difficult to climb straight ladder, ours feature gentle slope for effortless climbing. With 4-tier steps, the 70 cm dog ramp provides convenience for aged or injured dogs to achieve high beds and couches. Crafted with selected material, our 4-tier foam dog ramp features ultimate comfort & durability. The chenille and suede cover with zipper is machine washable for easy maintenance. Besides, the non-slip silicone bottom ensures that your pet stays secure during climbing. The foam dog ramp is designed with an arch at the bottom of the stairs, forming a tunnel for small pets to pass through. And a lint roller is offered for you to clean pet hair. For your convenience, the foam vacuum can expands to full capacity in 24-48 hours. Then you only need to zip the cover when needed.

Features:

• 30D high density sponge filled steps provide firm support
• High-strength chenille yarn is wear-resistant and comfortable
• Soft suede fabric provides gentle touch
• Gentler slope protects joints for pets than 90°steps
• Curved ladder avoids accidental bumping than straight ramps
• Non-slip silicone paw prints ensure steady climbing
• Extra lint roller helps remove pet hair on pet ramp, sofa, bed
• Designed with an arch for hide & seek
• Detachable & machine washable cover features smooth zipper
• Vacuum package makes it easy to use without assembly

Specifications:

• Color: Grey
• Material: Chenille Yarn, Suede Fabric, Silicone, 30D Foam
• Overall Dimensions: 70 cm x 41 cm x 43 cm(L x W x H)
• Weight Capacity: 30 kg
• Net Weight: 2.5 kg

Package Includes:

• 1 x Foam Dog Steps
• 1 x Lint Roller
• 1 x Instruction

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com