Hikidspace 5-level Wooden Cat Tree w/Fully Wrapped Sisal Scratching Posts, Indoor Kittens

Description:
Keep your feline friend entertained and happy with our 5-level cat tree.
The multi-level cat tree features a padded perch with guardrail that provides your furry friends with a sense of security and comfort. The removable & machine washable cushion is easy to clean. Thanks to the non-woven fabric hammock, your cats can sleep in a breathable environment. Moreover, the sisal scratching posts enable cats to scratch to their hearts' content, thus protecting your furniture. These 11 cm thick posts is built to last and sturdy. The sturdy plywood platforms of our cat tree are solid and resistant to cracking, providing a stable foundation for your cats to jump. Equipped with 6 non-slip pads, the kitty activity tree offers enhanced stability while preventing scratches to your floor. And cats can get rid of potential hazards with our cat tree's smooth curved corners.


Features:

Solid wood fence-style perch will give your furry friends a sense of securityNon-woven fabric hammock is easy to detach and cleanNatural sisal rope wrapped posts will keep your cats away from furnitureCompared to others with 8 cm scratching posts, ours is 11 cm thick for durabilitySturdy plywood board is solid and not easy to crack6 non-slip foot pads add stability and prevent scratches to the floorSmooth curved corners are less prone to cause bumpingEasy-to-clean veneered board and washable cushion ensure easy maintenance

Specifications：

Color: Grey + NaturalMaterials: Sisal, Non-woven Fabric, Solid Wood, Plush, PlywoodOverall Dimension: 66 x 66 x 150 cm(L x W x H)Hammock Size: 40 x 10 cm(Dia. x H)Round Platform Diameter: 37 cmScratching Post Diameter: 11 cmNet Weight: 19.5 kgEach Layer Weight Capacity: 15 kg

Package Include：

1 x Cat Tree1 x User’s Guide

Shipping

Generally, your order only takes 3-7 working days to be delivered. Once your package ships, our system will send you a notification email. Thanks for your patience! (Please notice: We do not deliver to P.O. Box address!)

Return policy

You may return most new items within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is due to our error (you received an incorrect or defective item, etc.).

You should receive your refund within 7 business days of delivering your package to the return shipper, however, in many cases you will receive your refund sooner. This time period includes the transit time for us to receive your return from the shipper (2 to 5 business days), and the time it takes for us to process your return once we receive it (1 to 2 business days) and your bank processing our refund request (3 to 7 business days).

If you would like a refund, please contact me at the email address: customer@hikidspace.com or you can call 2134012666, Monday through Friday, 9:00 AM to 4:00 PM PST (phone is unavailable due to off hours Please contact us by email and we will reply to your email within 24 hours, except weekends and holidays.)

If there is an issue with an item, please feel free to contact our customer service team (email: customer@hikidspace.com) and we will try our best to make you 100% satisfied.

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do my offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com