69" Tall Cat Tree, Modern Wood Cat Tower with Multi-Level Platforms, Sisal Scratching Posts & Washable Cushions for Large Cats up to 20 lbs

The tall cat tree simulates the deep environment in the wild, allowing cats to jump up and down, satisfying their climbing habits and increasing their daily exercise. On the other hand, the cat furniture condo increases the cat's sense of security and provides a cat house for observation and hiding. At the same time, the sisal rope pillar takes into account the cat's need to sharpen its claws. If you have a big cat or many cats, why not choose our 69” cat tree? Wood grain with light-colored cushions, suitable for a variety of home styles. Durable materials and solid structures can provide cats with a long-lasting sense of security. Cat tree cave is a good place to observe.

Features

• 😸6-Layer Platform & Spacious Room: Kitty's curiosity and activity are very high. In order to prevent them from being injured due to the large height difference during the jump, we designed 6-layer platform with relatively even intervals. In addition, we have installed a spacious room with plush cushions to protect the privacy of pets and provide them with a safe sleeping place.

• 😻Removable & Washable Cushions: Unlike most cat trees with the usual carpet in the market, this cat tree has many solid wooden surfaces. Meanwhile, the removable pads are secured to the surface by hook and loop fasteners. Once you want to clean or maintain them, you only need to remove them and put them in the washing machine and dryer.

• 😽Plush Covering & Sisal Rope Column: The paws of kittens are very soft and tender. In order to protect their claws from being scratched, we fixed soft plush fabrics with hook and loop fasteners on each platform. In addition, each column is tightly wound with high-quality sisal rope, which is convenient for your pets to climb or sharpen their claws daily.

• 😽Robust & Stable Structure: Our cat tree has an ultra-sturdy structure, and the weight of all columns and platforms is evenly distributed. In this way, the cats can safely and easily jump or jump off the cat tree. The durable PVC material is not easy to wear and deform, ensuring the long service life of the cat tree.

• 😸No Cumbersome Assembly Steps: It can be seen from the simple appearance that our cat climbing frame has no tedious assembly steps and fragmentary accessories. As long as you strictly follow the assembly instructions for each part, you can quickly and easily get an exquisite cat tree.

Specifications

• Color: Natural/Brown
• Material: Engineered Wood, PVC, Sisal Rope, Plush
• Overall Dimension: 34" x 34" x 69"/24" x 24" x 71" (L x W x H)
• Cat Holes Dimension: 15" x 15" x 12"/15" x 14" x 12" (L x W x H)
• Diameter of the Cat Condo Entrance: 7"
  
• Ground Clearance of Each Layer: 11.5", 21.5", 37.5", 42", 54", 71"
• Net Weight: 56.5 lbs
• Weight Capacity of Each Layer: 30 lbs

Package Includes

• 1 × Cat Tree
• 1 × Use Manual

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com