79cm Tall Cat Scratching Post with Balls Massage Brush and Carpet Base

Designed with two EVA plates for tickling and massage and a sisal post for claw sharpening. And there is a wide engineered wood base wrapped in soft plush to provide gentle touch and plenty of room for cats to stretch out, which is stable and less likely to wobble. What's more, this cat climbing post is designed to be compact and suitable for any small spaces, making it the perfect furniture addition. If you are looking for such a product, don't hesitate to place an order!

Features

• Massage Comb Included: The vertical scratching post is with cat combs on two sides of the lower part, suitable for cats to scratch their claws and message their bodies to make them feel comfortable. And the massage comb is made of flexible EVA plate to support longer service life as well as not hurt your cute kitty.
  
• Entertaining Dangling Balls: There is a hollow hole in the middle of the cat scratching tower with a hidden soft ball inside. And the top of the natural sisal pole is also equipped with a hanging soft ball that allows cats to play and interact, giving them endless fun from jumping and exploring.
  
• Premium Sisal Pole: Our cat scratch post is wrapped by wear-resistant sisal rope which is safe and durable that can be used for a long time. In addition, the upper part is a sisal post, which will fully satisfy cats' curiosity, divert their attention from the furniture and release their scratching nature.
  
• Enlarged Comfortable Base: The sturdy engineered wood base will ensure higher stability and is less likely to wobble or topple over. Kitten scratch tower is suitable for most sizes cats to play around and cat climbing scratching tree is covered with soft plush for cats to stretch and exercise comfortably, providing a cozy resting place when cats are tired of playing.
  
• Easy Assembly Home Decor: Thanks to its concise and compact design, our small cat activity centre can be installed with very few steps and no additional tools are required. Besides, the low-profile color makes the cat scratcher tower a perfect addition to your furniture decor for living rooms, bedrooms, and bachelor apartments.

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com