Hikidspace 2 PCS Kids Luggage Set, 18" Hard Shell Suitcase & 12" Travel Backpack

• 2-Piece Lovely Kids Luggage Set: You will get a 18" ride-on suitcase and a 12" travel backpack, both are decorated with vivid bee patterns, very attractive to kids. Besides, the backpack also contains an info card inside where kids can write down names to define the trolley case set as their own property. Without doubts, it will be the best partner for their adventures.
• Large Storage with High Security: Weighing 2.5kg, the kids luggage set is lightweight for independent children to carry or pull easily. More, it offers multiple storage areas, ideal for kids to think how to classify their clothes, toys, books, etc. The suitcase has an enclosed space and an X belt inside, while its zippers have lock holes to keep all contents safely contained. The backpack features 2 mesh side pockets, perfect to hold water bottles or snacks.
• 3-Level Handle & Shoulder Strap: With a pull-to-move design, the suitcase contains a 3-level telescoping handle and 4 spinner wheels. When rushing to the airport, you can tow tired toddlers on the ride-on suitcase and then effortlessly pull it. Thanks to footrests on both sides, kids can keep good balance. Or, you can directly use the 113cm adjustable strap to carry the suitcase over shoulder to catch up on time.
• Anti-Lost Rope & Versatile Use: We provide a 148cm anti-lost rope which can be fixed on the end of suitcase or the bottom of backpack. If there is enough time, you can hold the rope, keep kids stay around and shop in the duty-free stores. Plus, except for overnight stays, the kids trolley case set is airline approved and perfect for overseas vacations.
• ABS Hard Shell & Superior Fabric: The 18" kids luggage has a hard shell, made of ABS to resist to deformations and covered with PC film for water resistance. Also, it shows better wear resistance, looks like new even after a long-time use. More, the 2-piece kids luggage set is also made of soft and durable polyester fabric, which is not only soft to avoiding scratching clothes but also tear resistant.
  
  
  
  
  
  
  
  

Shipping

Generally, your order only takes 3-7 working days to be delivered. Once your package ships, our system will send you a notification email. Thanks for your patience! (Please notice: We do not deliver to P.O. Box address!)

Return policy

You may return most new items within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is due to our error (you received an incorrect or defective item, etc.).

You should receive your refund within 7 business days of delivering your package to the return shipper, however, in many cases you will receive your refund sooner. This time period includes the transit time for us to receive your return from the shipper (2 to 5 business days), and the time it takes for us to process your return once we receive it (1 to 2 business days) and your bank processing our refund request (3 to 7 business days).

If you would like a refund, please contact me at the email address: customer@hikidspace.com or you can call 2134012666, Monday through Friday, 9:00 AM to 4:00 PM PST (phone is unavailable due to off hours Please contact us by email and we will reply to your email within 24 hours, except weekends and holidays.)

If there is an issue with an item, please feel free to contact our customer service team (email: customer@hikidspace.com) and we will try our best to make you 100% satisfied.

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do my offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com