BABY JOY 5 Pieces Kids Luggage Set, Carry-on Children Rolling Suitcase Set w/Backpack, Neck Pillow, Name Tag, Lunch Bag

• All-inclusive Kids Luggage Set: The sweet 5 piece kids luggage set features a soft velvet covered neck pillow that offers superior comfort, ensuring peaceful relaxation. Equipped with a waterproof lunch bag, your kids can enjoy fresh food at anytime they desire. Besides, you can easily label the suitcase with included name tag for quick identification.

• Roomy & Classified Storage Space: The children's travel set includes an 18" suitcase and a 13" backpack, providing ample space for travel essentials and daily necessity. With zippered compartment, open compartment and small pockets, the rolling luggage set allows for organized packing, promoting independence and safekeeping habits in children.

• Portable & Easy to Maneuver: With 4 universal casters and a telescopic handle, your child can effortlessly navigate their luggage through bustling airports or busy train stations. The handle is adjustable to 3 different heights, ensuring a comfortable grip for kids of all ages. Additionally, the backpack, lunch bag and suitcase are designed with carry strap. And the backpack features adjustable shoulder to cater to different kids' needs. Or you can fasten the backpack on the handle with elastic cord.

• Durable Construction for Longevity: Crafted with high-strength 600D polyester fabric, both the backpack and lunch bag are resistant to wear and tear. Besides, the rolling luggage is constructed of anti-wear and waterproof ABS material, which is built to withstand the rigors of travel.

• Stylish Suitcase with Safety Certifications: The kids' travel luggage set features cute pattern on the surface, making it a fashionable gift for your young traveler aged over 3 years old. With compact size, the airline-approved carry-on luggage can easily travel with you. Certified by ASTM and CPSIA, the toddler luggage set is a safe choice for your little one.

Description:

The 5 piece kids luggage set includes a suitcase, backpack, lunch bag, neck pillow, and a name card to fulfill your kids' travel needs. Equipped with 4 universal casters and a telescopic handle, kids can maneuver their luggage effortlessly. And the handle is 3-level adjustable to accompany the growth of kids. Besides, the included lunch bag with excellent thermal insulation keeps meals fresh for several hours. Meanwhile, the rolling luggage is made of wear-resistant and waterproof ABS for lasting use. Moreover, the sponge-filled neck pillow will help prevent stiffness and discomfort in the neck and shoulders. And you can never lose sight of your child's luggage with the help of the name card included.

Features:

• 18" suitcase and 13" backpack offer roomy space for organized packing
• Open compartment with x-belt keeps belongings in place
• 4 noiseless universal wheels ensure free movement of suitcase
• Comfortable neck pillow reduces strain of neck for trip and daily usage
• Lunch bag is equipped with waterproof PEVA film to protect water leakage
• Backpack and lunch bag are easy to carry with portable handle
• Equipped with elastic cord to fasten the backpack on the handle of the suitcase
• ASTM & CPSIA certificated for safe use

Specifications：

• Color: Astronaut/Owl/Unicorn/Car
• Material: ABS, PVC, Metal, Aluminium, PEVA, Velvet, Sponge, 600D Polyester
• Suitcase Size: 29 cm x 21 cm x 53/74/82 cm (L x W x H)
• Lunch Bag Size: 25 cm x 22 cm x 7 cm (L x W x H)
• Name Card Size: 11 cm x 5.5 cm (L x W)
• Net Weight: 2.5 kg

Package Includes：

• 1 x Kids Luggage
• 1 x Backpack
• 1 x Lunch Bag
• 1 x Neck Pillow
• 1 x Name Tag
• 1 x Instruction

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com