BABY JOY Baby Bathtub with Changing Table

• Practical & Thoughtful Bathtub: The bathtub (79.5 x 46 x 20.5 cm) comes with a removable curved seat, so that baby can comfortably lie or sit inside for bathing. With 2 storage slots, parents can keep baby lotions or shampoos within reach. When finishing bathing, drainage hole and built-in drainage tube will quickly drain the dirty water away.
• Multipurpose Design for Various Needs: This baby changing table can be converted to a bath tub easily, where parents can help baby to bath, change diaper, massage and nurse. Besides that, there is a lower storage basket to store baby supplies and a side drying rack to hang clothes.
• Reliable Material & Structure: Waterproof PVC pad and safe PP bathtub are durable, skin-friendly and easy to clean. Crafted of robust metal tube with stable triangular support, the frame ensures high sturdiness. And ergonomic height design of 104 cm prevents mom from back and waist pains due to long-time bending.
• 4 Universal Wheels, Easy Movement: Equipped with 4 universal wheels that are 360° rotatable, quiet and flexible, this diaper changing station can be moved from room to room with little effort. What's more, the wheels are also lockable, allowing parents to park it more securely and stably.
• Folds Flat for Compact Storage: Flip over the changing pad, remove the bathtub, lift up the folding lock handle and you can fold the frame completely. For bath use, the top diaper changing pad can be put down and fastened to the side with buttons for convenient and space-saving storage.

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com