BABY JOY Baby Portable Changing Table

• Scientific Height & Stable Structure: Designed with a proper height, this change table offers a comfortable position for parents to change baby's diapers or clothes, which can prevent back aches from bending. Besides, the thickened steel tube frame and bottom anti-slip foot pads make diaper changing station ultra stable without any wobbling.
• Large Storage Space: For convenience, this baby change table is equipped with a 3-compartment basket beside the table and a storage shelf on the bottom. They can offer ample space for placing your baby's shoes, feeding bottles, diapers, clothes, toys and other items.
• Durable Material & Thoughtful Details: The tabletop is covered with waterproof, stain resistant and wear-resistant PVC fabric, which is easy to clean and durable. The safety belt and 4-sided fence ensure the baby's safety when you leave for a while. Moreover, the ruler on the surface allows you to record baby's height conveniently.
• Multiple Uses & Easy Assembly: Our baby change table can be used not only for changing diapers or clothes, but also for massage care, nursing, having fun together or just as a storage rack for baby items. In addition, with complete parts and straight forward assembly illustrations, it is easy for you to put together this changing table.
• Foldable & Portable Design: This infant diaper changing station can be easily folded into a compact size for easy storage and transportation. And it only needs 3 steps to fold: ①lift upwards to retrieve the side basket; ②lift the safety locks; ③lift the hinge locks to fold.

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com