BABY JOY Kids Luggage, 16” Hard Shell Carry-On Suitcase

Description:

Equipped with smooth wheels and 2-level telescoping handle, this 16 inch kids luggage is effortless to pull. And the wheels featured with LED flashing lights will glow colorful lights when rolling. The hard shell is made of safe and lightweight ABS and PC material. And its surface covered with frosted protective film is waterproof and scratch resistant. The inside space is divided into 2 compartments, allowing kids to well organize their belongings. Besides, this carry on suitcase meets all domestic and international flight size requirements. With this luggage, your kids can learn to pack and carry their own suitcase, which will improve their independence and self-care ability.

Features:

• Made of high quality and safe ABS and PC material
• Protective film makes the surface waterproof and scratch resistant
• Equipped with 2-level telescoping handle for kids of different heights
• Easy to move with wheels and carry handle
• The wheels are built in colorful flashing lights
• Provides ample storage space with classification
• Designed with cute ears and is a perfect gift for boys and girls
• Suitable for school, traveling, sleepover and more
• 2-way zippers with lock holes can be padlocked (lock not included) for added security

Specifications：

• Color: Black+White
• Material: ABS + PC + PVC
• Overall Dimension: 33 x 23 x 48 cm (L x W x H)
• Adjustable Height Range of the Telescoping Handle: 68 - 83 cm
• Net Weight: 1.5 kg

Package Includes：

• 1 x Kids Carry On Luggage

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com