Bed Rail for Elderly Adults, Safety Bed Assist Rail w/Dual Handrail

• Dual Handles Design: This safety bed rail features two foam considerate handrail in different heights providing more grip options for different users when pulling themselves up or get themselves out of bed, which is safer and more labor-saving. In addition, two handles are covered with comfortable and non-slip foam covers for seniors.
• Strong & Durable Construction: This bed rail is constructed of high-strength carbon steel frame, making it outstanding hardness and wear resistance and support up to 136 kg. Unlike other bed rails with round tube bases, this bed rail is built with a “L” stabilizer in flat shape, which can prevent shaking and wobbling under the mattress.
• User-Friendly Design: The detachable pocket bag keeps your essentials within reach, such as glasses, control, and reading items. The side handle can be installed on either side of the bed rail, so that this bed rail is suitable for both sides of the bed for better use.
• Easy Installation: This bed assist rail is easy to assemble in minutes. And the package includes a safety strap to fix it to the bed, which helps to offer firm support and prevent falling. It fits most bed sizes, including twin, full/double, queen, king and cali king beds.

Description:

This bed rail is made of high-strength carbon steel frame, which will make life easier for the elderly, disabled, post surgery patients, pregnant women and more. The assembly is easy and the installation to the bed is also simple with an included safety strap. This bed rail is suitable for most bed sizes, including twin, full/double, queen, king, cali king beds. The wide stabilizer offers strong support up to 136 kg and its flat shape prevents wobbling and shaking when placed under the mattress. Plus, the detachable storage pouch adds additional storage space for your essentials, such as glasses, control, reading items and so on.

Features:

• Dual handrail design is safer and more labor-saving for users
• Handles are covered with comfortable and non-slip foam
• Side handle can be installed on either side according to your needs
• high-strength and wear-resistant carbon steel frame for better stability and durability
• “L” stabilizer in flat shape avoids wobbling and shaking under the mattress
• Comes with a safety strap to fix the bed rail to the bed
• Removable storage pouch makes your items within reach
• Fits most bed sizes: twin, full/double, queen, king, cali king beds
• Perfect gift for the elderly, disabled, post surgery patients, pregnant women, etc.

Specifications:

• Color: Black + White
• Material: Carbon Steel + PU
• Overall Dimension: 61 cm x 40 cm x 64 cm (L x W x H)
• Weight Capacity: 136 kg
• Net Weight: 11.5 kg

Package includes:

• 1 x Bed Rail with Pocket
• 1 x Safety Strap
• 1 x User Guide

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com