Cat Tree for Indoor Cats, Modern Cat Tower w/Cattail Fluff Condo & Top Perch, Sisal Scratching Posts, Hanging Basket

• Comprehensive Play Center for Cats: The multi-level cat tree features a top perch, a jumping platform, a condo, and 2 beds, offering ample space for multiple cats to rest. The incorporation of a climbing ladder and jumping platform will stimulate cats to exercise, while offer hours of entertainment.
• Luxurious Resting Spots: The condo and wide perch is made of breathable & long-lasting cattail fluff, offering a comfortable space for your feline companions to enjoy the surroundings or take a sound sleep. Meanwhile, the condo and perch come with machine washable plush cushions to ensure a tidy environment.
• Stimulating Natural Behaviors: With a hanging toy, the large kitty play center is geared towards stimulating your cat's natural hunting instincts. Additionally, the cat tower features fully wrapped sisal scratching posts that encourage cats to grind their claws and save your furniture.
• Unmatched Stability: The cat tower with a 71 cm wide base will allow cats to enjoy jumping safely. More than that, the included anti-tipping device provides an extra layer of security by firmly securing the cat tree to the wall, minimizing the risk of accidents.
• Style Meets Comfort: With natural cattail fluff and white plush covered surface, the modern cat tree boasts modern and minimalist design to blend with various interior styles. Thanks to the multi-level structure, it will be an space-saving choice for small apartment or limited corners.

Description:

Stylish furniture, cozy kitty playground!

The versatile kitty play center is designed with jumping platform, hanging toy and climbing ladder to stimulate natural hunting behaviors, keeping your cat active and happy. Equipped with a cattail fluff made condo and large perch, the tall cat tower creates breathable and natural environment for your felines. Besides, the condo and perch come with removable plush cushions, which are machine washable for easy cleaning. The modern cat tree also features plush wrapped hanging basket and a napping bed, allowing cats to find their ideal spot to relax. Additionally, the fully wrapped sisal scratching posts will promote healthy paws and protect your furniture. More importantly, the kitty play center is equipped with an anti-tipping device and a wide base, ensuring that there is no wobbling or tipping over during intense play sessions.

Features:

• Multiple resting spots are designed, including spacious perch, hanging basket and comfortable plus bed
• Large top perch enables cats to overlook the world
• Spacious condo is a perfect hideout for cats to enjoy a restful sleep
• Fully wrapped scratching posts are made of wear-resistant sisal
• Hanging toy will keep your fur baby entertained for hours
• Jumping platform & climbing ladder stimulate cats' instincts of climbing
• Equipped with anti-tipping device to prevent wobbling
• Enlarged base adds stability for safe jumping
• Hand-woven cattail fluff exudes natural charm
• Removable cushions are machine washable for easy maintenance
• Plush with soft touch offers coziness for furry friends

Specifications:

• Color: White + Natural
• Materials: Sisal, Solid Plywood, Cattail Fluff
• Overall Height: 126 cm(L x W x H)
• Base Size: 71 x 50 cm(L x W)
• Top Perch Diameter: 40 cm
• Hanging Basket Diameter: 38 cm
• Net Weight: 20 kg
• Each Layer Maximum Weight: 15 kg

Package Includes:

• 1 x Cat Tree
• 1 x Anti-tipping Device
• 1 x Users’ Guide

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com