Cat Tree, Wooden Cat Tower with 6-Layer Platform, Sisal Rope Scratching Posts

• 6-Layer Platform & Spacious Room: Kitty's curiosity and activity are very high. To prevent them from being injured due to the large height difference during the jump, we designed a 6-layer platform with relatively even intervals. In addition, we have installed a spacious room with plush cushions to protect the privacy of pets and provide them with a safe sleeping place.
• Plush Covering & Sisal Rope Column: The paws of kittens are very soft and tender. To protect their claws from being scratched, we fixed soft plush fabrics with hook and loop fasteners on each platform. In addition, each column is tightly wound with high-quality sisal rope, which is convenient for your pets to climb or sharpen their claws daily.
• Simple & Stylish Cat Tree: This unique wood cat tree perfectly blends indoor and outdoor elements, not only can create a natural atmosphere but is also very safe. Besides, its stylish and simple appearance can adapt to the decoration styles of different houses, and it is very practical.
• Robust & Stable Structure: Our cat tree has an ultra-sturdy structure, and the weight of all columns and platforms is evenly distributed. In this way, the cats can safely and easily jump or jump off the cat tree. The durable PVC material is not easy to wear and deform, ensuring the long service life of the cat tree.
• No Cumbersome Assembly Steps: It can be seen from the simple appearance that our cat climbing frame has no tedious assembly steps and fragmentary accessories. As long as you strictly follow the assembly instructions for each part, you can quickly and easily get an exquisite cat tree.

Description:

Modern cat tree tower design is very suited for all houses!

6-level platform providing enough space to climb and jump for cats. Large cat condos can provide cats with a comfortable place to rest and sleep. Cats in the cat tower condos can look into the distance and feel the fun of cat climbing. Natural sisal scratchingpost and sisal rope stimulate the cat’s scratching instinct and curiosity. Enforced board and thickness pillars ensure the overall stability and safety of the cat climbing stand. Cats can feel nature without going out. It is the most suitable habitatfor cats!

Features:

• 6-Level platforms provide the cat with large activity space
• All mats are removable and washable, easy to clean up
• Each column is tightly wound with high-quality sisal rope
• The wood design presents a sense of high grade and fashion
• Premium material ensures high durability and long service life
• Thickened board and base to ensure the stability of the entire cat tree
• Follow the detailed steps in the instructions to easily complete the assembly
• Non-toxic and eco-friendly materials ensure the safety of cats and their families

Specifications:

• Color: As is shown in the picture
• Material: Particleboard + PVC
• Product Dimension:86.5 x 86.5 x 176 cm (L x W x H)
• Net Weight: 25.5 kg
• Number of Platforms: 6
• Cat Room Size: 30 x 30 x 38 cm (L x W x H)
• Cat Hole Diameter:17.5

Package includes:

• 1 x Cat Tree
• 1 x Instruction

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com