Cute Cat Tree Indoor Versatile Cat Play House Cat Tower w/Sisal Scratching Posts
Orders typically process within 24 hours and estimated carrier delivery time is 2-5 business days.
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Description:
A comprehensive cat tree that caters your feline companion's needs.
The versatile cat tree is crafted to provide your cats with a space where they can observe their surroundings from a padded top perch, reminiscent of a flower bud. Additionally, the spacious condo is designed like delicate flower petals, offering a cozy retreat for your furry friends to rest. Therefore, the cat tower is more than a play center for cats, but also a stylish addition for your home.The round platform on the condo allows felines to jump from one level to another with ease, encouraging exercise and play. Furthermore, the integrated scratching post will provide an outlet for your cat to satisfy their natural scratching instincts, keeping their claws healthy and your furniture protected. More than that, a plush teasing ball and a spring toy will offer endless entertainment for your beloved cats. The indoor pet play house is lined with soft plush fabric, providing superior comfort and creating an inviting space for your feline friend to unwind.
Features:
All-in-one design allows felines to observe, jump and sleepPadded top perch likes a bud on the verge of blossomingLuxurious cat condo is designed like flower petalsWell-crafted scratching posts can keep cats' claws healthy and keep your furniture safeSpring toy with swing motion keeps your active felines engagedCute hanging pompom with bell will satisfy cats' hunting instinctsCovered with soft & warm plush fabric for enhanced comfortFits limited corners perfectly with the compact yet versatile designSimple assembly saves your time and effort
Specifications：
Color: GreenMaterial: MDF, Plush Fabric, Sponge, Sisal
Product Dimensions: 42 x 30 x 54 cm (L x W x H)Condo Size: 31 x 31 cm (L x W)Perch Diameter: 30 cmCondo Entrance Size: 17 x 11 cm (L x H)
Weight Capacity of Each Layer: 10 kg
Net Weight: 4 kg
Package Include：
1 x Cat Tree1 x User’s Manual
1. How do I contact Hikidspace regarding my order?
Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.
2. When will my order be shipped out?
Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.
3. What shipping methods do you offer?
All orders are shipped through either Australia Post or Direct Freight Express.
4. What is the estimated delivery time?
We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.
5. How do I cancel my order?
Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.
6. What if I don't receive my order?
Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.
7. What if I have received a damaged order?
Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.
8. When can I expect a refund debited to my account once I return the item?
Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.
9. What is the warranty of my item?
All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.
10. How do I return the item?
If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.
11. Is that possible for me to order replacement parts from you?
Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com