Foam Pet Stairs Set w/5-Tier & 3-Tier Dog Ramps, Non-Slip & Gentle-Slope Wide Dog Steps

• Combo Pack & Vacuum Compression Packaging: The package includes 2 stairs-the 5-tier foam dog ramp measures 83 x 40 x 56 cm (L x W x H), and the 3-tier foam dog ramp measures 40 x 40 x 28 cm (L x W x H). Besides, they adopt vacuum compression packaging and all you need to do is unpack the sponge and wait about 24-48 hours to recover.
• Non-Slip & Soft Material: The foam dog stairs adopt soft chenille fabric surfaces and anti-slip bottoms with paw prints, which provide a comfortable touch while increasing friction, ensuring excellent stability and safety. Moreover, the ramps are filled with high-density 30D foam, providing soft yet strong support for your lovely pets.
• Gentle Slope Design & Wide Steps: In contrast to the traditional dog stairs that have sharp corners or tend to put pressure on joints, our foam dog ramp features a gentle arch slope design, which would be much easier to climb up or down. Moreover, there are no corners or edges for safety and each step has a large area, providing ample space for your pet to maneuver.
• Easy Cleaning: The pet stairs adopt a detachable and machine-washable cover, which is convenient for deep cleaning. And the package also includes a practical pet hair remover brush, which can effectively capture fluff or pet hair sticking to the surface of the fabric.
• Multipurpose Design: The foam dog stairs combo set can be a good helper for small dogs, short-legged dogs, injured pets, older cats, or pets with joint pain. The multifunctional 5-tier and 3-tier pet stairs with different heights are suitable for different furniture, such as sofa side, stool side, bedside, or windowsill. Also, it would create a funny cat or dog tunnel for recreation.

Description:

Provide Convenience and Versatility for Both You and Your Furry Friend!

Our 2-in-1 pet ramp set includes a 5-tier dog ramp and a 3-tier dog ramp. 2 stairs with different heights are suitable for different furniture, and 2 stairs can be stored together when not in use. Transported in vacuum compression packaging, these ramps regain their original shape within 24-48 hours. Besides, with the soft chenille fabric surfaces and high-density 30D sponge filling, the stairs provide optimal comfort and support. Additionally, the anti-slip bottom is adorned with paw prints, providing additional stability and preventing any unwanted movement. Besides, the cover with zippered can be easily removed and we provide a pet hair remover brush for daily cleaning. And in contrast to hard stairs and long-ramp stairs, our foam dog ramp is helpful for reducing strains on pets' joints while ensuring good safety. Make life easier for your furry friends with our multifunctional dog ramps.

Features:

• The 5-tier and 3-tier ramps are suitable for placing near furniture of different heights
• The vacuum compression keeps the foam in good condition during transportation
• 2 ramps can be placed together to use or split into 2 dog ramps for different needs
• The top chenille fabric surface adds friction, effectively prevent pets from slipping
• The high-density 30D sponge provides soft and comfy support, not easy to deform
• The bottom with paw prints prevent the ramp from moving when pets climb
• The cover features zippers on the bottom, easy to detach, machine-washable
• Designed with a pet hair remover brush, keep your sofa, clothes, or carpet clean
• The pet ramp can be placed on the bedside, sofa side, stool side, windowsill, etc
• Suitable medium and small pets, such as dogs, cats, rabbits, piggies, and more
• Create a fun and interactive space for your cats to explore by forming a tunnel

Specifications:

• Color: Brown/Grey
• Material: Chenille Fabric, Sponge
• Size of the 5-Tier Dog Ramp: 83 x 40 x 56 cm (L x W x H)
• Size of the 3-Tier Dog Ramp: 40 x 40 x 28 cm (L x W x H)
• Ground Clearance of Each Tier (5-Tier Dog Ramp): 12 cm, 24 cm, 36 cm, 48 cm, 56 cm
• Ground Clearance of Each Tier (3-Tier Dog Ramp): 11 cm, 21 cm, 28 cm
• Weight Capacity of the 5-Tier Dog Ramp: 30 kg
• Weight Capacity of the 3-Tier Dog Ramp: 20 kg
• Net Weight: 4 kg

Package Includes:

• 1 x Foam Dog Stairs
• 1 x Pet Hair Remover Brush
• 1 x User's Manual

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com