Giantex 2-Tier Dish Drying Rack, Detachable Dish Drainer Rack with Cutlery Holder & Cutting Board Holder

• 2-Tier Large Capacity: Including two racks, one cutlery holder with bamboo divider, one wine glass rack, one cup holder and one cutting board holder, this dish drainer brings extra large storage to your kitchen counter. The upper dish rack can store up to 14 dishes, and the bottom rack has ample space for bowls, pans, etc.
• Automatic Drainage System: This dish drying rack comes with a drainage board. With the expandable spout that can be positioned on any side of the board, it can send the water into the sink efficiently and directly. Also, there are 2 thoughtful dry trays for glasses and cups to keep your countertop clean and dry.
• Detachable Upper Dish Rack: The 2-tier dish rack is a great solution for small areas. According to the size of your kitchen counter, you can remove the top tier without effort. It can be used alone and placed in various places, such as in the sink, on the countertop, in the cabinet, etc.
• Durable & Stable Construction: Made of anti-rust and durable chrome-plated steel, this drying rack for kitchen counter features a sturdy structure and long service life. Besides, the bottom is equipped with anti-slip foot pads, which provide additional stability and protect the kitchen counter from getting scratched.
• Easy to Put Together: Clear instructions will be included in the package. Without using tools, you can easily and quickly put all the parts together, or disassemble them for detailed cleaning. Overall dimension: 58 x 42 x 37 cm (L x W x H).

Description:

This 2-tier dish rack for kitchen counter has multiple storage areas for dishes, cutlery, wine glasses, cups, bowls, pans, cutting board, and more kitchen supplies. The 2 water collecting trays prevent water on the glasses and cups from getting the countertop wet. And thanks to the automatic and efficient drainage system, the kitchen counter can keep dry. The spout can be rotated and expanded according to the different kitchen counters. When needed, you can detach the upper rack to use it separately. Because of the rustproof chrome-plated steel frame, this dish drainer can serve for a long time. It is a practical assistant in your kitchen.

Features:

• Large capacity with 2 tiers is great for small kitchens
• Anti-rust chrome-plated steel ensures long-lasting use
• Auto drainage system and 2 dry trays keep the counter clean and dry
• 360° swivel spout fits kitchen counters of different types
• Removable upper dish rack to use alone
• Bamboo divider makes cutlery organized
• Anti-slip foot pads bring additional stability
• Clear instructions make it easy to put together and disassemble

Specifications:

• Color: Silver, Black
• Material: Metal, Plastic, Bamboo
• Overall Dimension: 58 x 42 x 37 cm (L x W x H)
• Size of Top Rack: 38 x 25 cm (L x W)
• Net Weight: 2.6 kg

• Package Include:
• 1 x 2-tier Dish Drying Rack
• 1 x Instruction

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com