Giantex 2Pc 13"+16"/18" Kids Carry On Luggage Set

Description:

This is a kid luggage set that includes a suitcase and a backpack. It's a great choice for travel and a great gift for your child. This set is made of high quality material, ABS and PC materials shell, hard and anti-pressure, not easy to deform, environmentally friendly and easy to clean. Telescoping handle and adjustable straps for kids of different heights, luggage and backpack have enough space for kids to store books, snacks, etc. Luggage is installed with 360 - degree rolling wheels, are flexible and silent, making it easier for kids to pull. The appearance of cartoon patterns, bright colors, we believe that children will like it. And with the travel set, kids can work with their parents to pack their travel gear, carry their own bags and get into the habit of being independent.Don't hesitate to buy for your children!

Features:

• ABS and PC material shell, scratch resistance and moisture-proof
• Suitable size and weight Design, not be an extra burden for children
• 4 Multidirectional wheels, convenient for children to push and pull
• Extendable handles, needs of different heights
• Stylish high gloss finish can be easily wiped clean
• Two-piece suite, fully functional, suitable for travel and going out
• Spacious built-in structure adds storage space
• All the items can be fastened by the buckle
• Lovely appearance, bright colors and vivid patterns
• Great gift for children, improve their autonomy and independence

Specifications:

• Material: ABS+PC
• Pattern: Unicorn
• Trolley case Dimension: 46x22x32cm
• Backpack Dimension: 33x13x24cm
• Trolley case Wheel: 4 Wheels
• Total Net weight:2.3KG

Package includes:

1x Trolley case

• 1x Backpack

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com