Giantex Freestanding Wood Towel Rack 3-Tier Towel Rack Holder with Bottom Storage Shelf

• Solid Fir Wood Frame: Crafted from solid fir wood material that boasts excellent strength and great natural durability, this floor towel storage rack provides strong support for your bath towels. The side cross bars and rustproof screw connections increase overall stability. Each bar holds weight up to 10 kg.
• 3-Tier Bar Design: The 3 stepped towel bars provide ample space to hang and dry your towels and clothes without worrying them dragging on the floor. Plus, its bottom slatted shelf provides extra space to store slippers, toiletries and other accessories. Its open-air construction allows for optimal air circulation, ensuring quick and efficient drying.
• Safety Assured: Your safety is always our top priority. This freestanding wood towel rack is equipped with anti-toppling device, which can be attached to the wall for added stability and the safety of your family. Moreover, the smooth rounded edges will protect you from accidental bumps.
• Stylish & Practical Towel Rack: With its elegant modern style and sleek lines, this towel drying rack adds a unique touch of sophistication to your bathroom and matches well with various home decor styles. It does not take up much floor space. It is the perfect storage organizer solution for bathrooms, laundry rooms, hotels, restrooms and more.
• Easy to Assemble & Move: With detailed instructions and clear part numbers, assembling this towel storage rack doesn't need to be a lot of time. The painted surface is waterproof, making it suitable for bathroom places. And it weighs only 2kg, lightweight enough to be moved from place to place.

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com