Giantex Toilet Safety Handrail, Upgraded Bathroom Grab Bars

• Upgraded Clamp for Fixing: Optimizing the shortcomings of the existing toilet handrails on the market, the innovated clamp can rotate 360 degrees and firmly fix the commode. So when users stand up or sit down, the handrail won’t turn over easily. Moreover, the toilet rail will not turn on its side even two hands stress on one side.
• Adjustable Height & Width: Practically designed with 6-level adjustable height (63cm-76cm) and 2-level adjustable width (57/62cm), the toilet safety rail fits all types of standard toilets. When using, users can adjust the height or width to your desired position for comfort, and the toilet using space will not be limited due to the adjustment.
• Handy Sitting & Rising Aid: As a stable support, the free-standing bathroom safety frame helps users sit or rise from a commode more easily and conveniently, perfect for the elderly, disabled, pregnant, arthritis sufferers and those who are in need. Only weighing 4.8 kg, the toilet armrest is light to move back and forth with ease.
• Stable Anti-slipping Handrail: Made of high strength carbon steel pipe and premium HDPE, the premium handrail is durable, wear-resistant and sturdy to hold up to 136 kg. Equipped with anti-skid armrest and non-slip foot pad, the toilet aid device provides additional stability to prevent accidental slips or falls. And front feet backward protect users from tripping.
• Easy & Tool-free Installation: Coming with easy-to-understand instruction, the handrail can be set up in minutes without using any tools. All you need to do is connect right part with left part. Then you can place it next to the toilet and adjust the clip to make it tightly fit the side of the toilet. When not in use, you can also disassemble it for easy storage.

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com