Hand-Made Cattail Cat Condo with Funny Toy Balls, Hammock, Scratching Posts, Multi-Level Modern Cat Tree Tower for Large Cats

Our 5-tier cat activity center measures 19.5" x 19.5" x 48" (L x W x H), providing kittens with ample activity space to explore, rest, play and relax. The activity center comes with a comfortable hammock, a spacious jumping platform, 4 fun jingling balls, a large cat bed, and a private cat condo. Kittens can also play with the hanging furballs to burn off energy when you do not have time to play with them. Besides, the cat condo and bed frames are made of natural cattail fluff material with fine craftsmanship, providing a comfortable and cool experience when lying in it. And they are also equipped with 2 thick plush cushions, providing feline-friendly softness and warmth to enjoy sweet dreams. Besides, the cat tower is also equipped with multiple scratching posts, which are perfect for your cats to scratch and grind their claws, eliminating the worry of furniture damage while avoiding obesity caused by lack of activity. This all-in-one cat tree would make your kitten's day full and exciting!

Features

• Multifunctional Cat Tree: The 5-layer cat tree can be a perfect activity center for your lovely kittens, meeting the needs of exploring, resting, playing, and relaxing. Your furry friends can rest on the large cat bed or in the private condo, play with 4 amusing jingling furballs, lounge and nap in the comfy hammock, or jump up and down the spacious jumping platform.

• Premium and Durable Material: The cat condo and bed frames are crafted of hand-woven cattail basket, which is comfortable, breathable, and cool. And through fine craftsmanship, the surface is smooth and burr-free. Besides, it comes with ultra-soft and pet-friendly plush cushions, bringing warmth and ultimate comfort to your lovely cats.

• Natural Cat Scratching Posts: Multiple supporting posts are fully wrapped by safe and natural sisal ropes, which can satisfy the instincts of scratching while ensuring the claw's health. The sisal posts can effectively prevent cats from obesity caused by lack of activities, damaging your furniture, or making a mess of the room.

• Sturdy and Stable Structure: The 5-layer activity center is made of thick engineering boards and supported by thick posts, ensuring good sturdiness and stability. And each layer can load up to 33 lbs. In addition, the cat condo is supported by a sturdy metal frame, ensuring safety.

• Gorgeous Looking and Easy Assembly: Combing with aesthetics and practicality, the gorgeous and attractive cat tower will blend into your home decor perfectly as a piece of modern cat furniture. In addition, with the clear illustrations and all parts numbered in the instructions, it is easy and quick to set up.

Specifications

• Color: Beige
• Material: Engineering Wood, Sisal Rope, Cattail Fluff, Plush, Polyester Fabric
• Overall Dimensions: 19.5'' x 19.5'' x 48'' (L x W x H)
• Size of the Cat Condo: 14.5'' x 13'' (Dia. x H)
• Diameter of the Cat Bed: 15.5''
• Weight Capacity of Each Layer: 33 lbs
• Net Weight: 23.5 lbs

Package Includes

• 1 x Cat Tree
• 4 x Jingling Balls
• 1 x User’s Manual

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com