HONEY JOY 14 x 8FT Outdoor Kids Trampoline, ASTM Certified Rectangular Trampoline with Enclosure Net

• ASTM Approved & Complete Safe Protections: Gaintex trampoline meets the ASTM standard, which adds more assurance in quality and relieves parents worries. Moreover, the curved poles leaves enough safe space between the net and poles to avoid kids getting hurt when fall. The soft safety pad is also included for sealing dangerous gaps.
• Hot-Dip & Double-Side Galvanized Steel Frame: Giantex trampoline applies hot-dip galvanized steel pipes which are galvanized on both internal and external surfaces, providing excellent wear and rust resistance comparing to those ordinary steel pipes. The trampoline is also equipped with 4 U-shaped legs to ensure the stability while jumping.
• Long Lasting & Impressive Jumping Experience: This trampoline is equipped with 84 heavy duty steel springs to connect the jumping mat tightly for outstanding rebounds. The breathable and wear resistant PP jumping mat has tested for 5000 hours of UV resistance, ensuring outstanding weather resistance for long time outdoor use.
• Turn Your Backyard into a Playground: This trampoline with bright and warm color will catch kids attention as soon as they see it and make your kids fall in love with bouncing very quickly. The outdoor trampoline not only brings endless to kids' childhood, but also is helpful to enhance their physical fitness, balance ability, and skeletal development.
• Enjoy the Installation: This outdoor trampoline comes with all accessories, installation instructions and tools that you need. And the installation of the poles is enjoyable with lock pins, requiring no tools.

Description:

Certified by ASTM, our trampoline is surely a reliable choice for you and your family. Comparing to those trampolines with straight poles, our trampoline with curved poles features ample safety space between the net and poles, protecting kids from getting injured in case of falling. The safety pad and enclosure net offer complete safety protection during jumping. And the non-slip ladder is safe to climb and the entrance is designed with safety buckles and double-headed zippers to prevent accidental opening. Constructed with hot-dip and double-side galvanized steel pipes, this trampoline features outstanding wear and rust resistance, which is capable of long lasting outdoor use. The high resilient jumping and heavy duty steel springs allow kids to enjoy the excitement of zero gravity.

Features:

• The whole set will be delivered in 2 boxes and may arrive at different time
• No gap design with the waterproof and thick safety pad
• The entrance is equipped with safety buckles and double-headed zippers
• Curved poles create ample space between the net and pole in case of hurting
• The poles are covered with thick EPE foam to reduce the impact
• 4 U-shaped legs guarantee the stability during jumping
• The 2-step ladder is built with non-slips steps and foot pads
• 84 steel springs and high resilient jumping mat for unmatched jumping experience
• The jumping mat is tested for 5000 hours of UV resistance

Specifications：

• Color: Blue/Orange
• Material: Galvanized Steel + PVC + PE + EPE + Polyester
• Overall Dimensions: 430 x 250 x 280 cm (L x W x H)
• Jumping Mat Dimensions: 376 x 196 cm (L x W)
• Weight Capacity: 200 kg
• Net Weight: 95 kg

Package Includes：

• 1 x Trampoline
• 1 x User Guide

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com