Hikidspace Inflatable Bounce House with Large Jumping Area, Dual Slide, Ball Pit, Climb Wall, Basketball Hoop

• 【Enjoy Parties with all-in-1 Bouncy Castle】 The inflatable bouncy castle combines 2 slides, a ball pit, a large jumping area, a basketball hoop and a climbing wall, providing endless fun to entertain kids. What's more, additional comes with a basketball hoop design, each jump and shot requires kids to continually make postural adjustments to maintain balance. The giant inflatable jumper house’s size :383 cm x 313 cm x 182 cm accommodates 4 kids at a time.
• 【Thickened Material & Safety Designs】 Made of 420D+840D Oxford cloth, the inflatable bounce house is durable and wear-resistant. Combined with double reinforce sewing techniques, this little star themed bounce house with playhouse will provide continuous bounce for kids. The jumping zone is surrounded by high-density and breathable mesh netting walls to let kids bounce freely. The stakes included adds more stability to the castle.
• 【Dreamy Bouncy Castle as Best Gift】 The inflatable bounce house is designed in a fairy style that creates a dreamy wonder land for kids to play inside. The bright colors are really attractive to kids. And the huge jumping area makes the bounce castle a real eye-catcher in children’s water party. From birthday parties to outdoor carnivals, this kids water slide bounce house combo give kids a happy childhood! This inflatable water slide is a great gift for every kids!
• 【Inclusive Package for Convenient Use】 On windy days, you can fix the bouncer with the 7 ground stakes for a more stable bouncing platform. And in the package, except for the bouncer stakes and inflatable ball, there are also 12 repair patches, a carrying bag and a hand pump for convenient use and maintenance.
• 【Start to Play in No Time】 With the illustrated instruction and detailed guide, you can set up the bouncy castle in the backyard with ease. Just unfold the product and connect with the 480W-550W blower, the castle will be inflated in 2-3 minutes. And remember to keep the blower running when kids are playing.
  
  
  
  
  
  
  

  
  
  

Shipping

Generally, your order only takes 3-7 working days to be delivered. Once your package ships, our system will send you a notification email. Thanks for your patience! (Please notice: We do not deliver to P.O. Box address!)

Return policy

You may return most new items within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is due to our error (you received an incorrect or defective item, etc.).

You should receive your refund within 7 business days of delivering your package to the return shipper, however, in many cases you will receive your refund sooner. This time period includes the transit time for us to receive your return from the shipper (2 to 5 business days), and the time it takes for us to process your return once we receive it (1 to 2 business days) and your bank processing our refund request (3 to 7 business days).

If you would like a refund, please contact me at the email address: customer@hikidspace.com or you can call 2134012666, Monday through Friday, 9:00 AM to 4:00 PM PST (phone is unavailable due to off hours Please contact us by email and we will reply to your email within 24 hours, except weekends and holidays.)

If there is an issue with an item, please feel free to contact our customer service team (email: customer@hikidspace.com) and we will try our best to make you 100% satisfied.

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do my offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com