HONEY JOY Kids Play Tent, Large Playhouse with Star Ornaments

Description:

A Perfect Castle Tent for Kids to Read, Play, and Nap!

Our playhouse tent creates a large private space for kids to entertain, read and enjoy themselves, which can greatly help cultivate your little one's imagination and enhance creativity. And the play tent is made of soft and skin-friendly fabric. Furthermore, high-quality PVC tubes compose a sturdy frame. In addition, 2 mesh windows are embedded on both sides of the tent, ensuring better ventilation. And the large net curtain on the door can effectively keep mosquitoes out. Especially, our playhouse tent is designed with many star lights helping create a cozy atmosphere. The multipurpose outdoor and indoor play tent can be used in various places.

Features:

• The colorful star string lights help create a cozy and bright atmosphere
• The comfortable cotton mat with non-slip feature and straps for fixation
• Supported by thick PVC tubes, crack-resistant, durable, stable, lightweight
• Made of skin-friendly, soft and wear-resistant fabric
• The mesh windows on both sides allow parents to observe inside conditions
• The curtain straps can tie curtains allowing kids to go in and out freely
• The breathable gauze curtain helps keep mosquitoes out
• Large spaces can accommodate 4 kids at the same time

Specifications：

• Color: Green
• Material: Polyester-Cotton Fabric, PVC
• Overall Dimensions: 121 × 105 × 136 cm (L x W x H)
• Mesh Window Size: 31 × 30 cm (L x W)
• Star String Light Length: 200 cm
• Net Weight: 4 kg
  
• Battery: 2 x AA Batteries ( Not Included)

Package Include：

• 1 x Kids Playhouse Tent
• 1 x Cotton Mat
• 1 x Star String Light
• 1 x User's Manual

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com