HONEY JOY Kids Play Tent, Toddler Large Playhouse w/Star String Lights

• Roomy and Multipurpose Tent for Kids: This kids playhouse measures 121 x 101 x 137 cm (L x W x H), providing large space for 3-4 children to play together. They can read books, take a nap, play role-playing games, etc. And even parents can enter the roomy tent to enjoy happy family time with children.
• Well-Ventilated Space & Storage Pockets: The door and windows are equipped with breathable mesh curtains which promote good air circulation inside the tent and allow parents to keep an eye on kids conveniently. Meanwhile, with rope ties, children can roll up or fall down the curtains at will. What’s more, the playhouse is designed with 2 side pockets to store kid’s toys, story books and other small items.
• Safe Material & Stable Construction: This kid’s playhouse is made of durable and high-strength polyester cotton which is skin-friendly and not easy to tear and wear. The sturdy PVC poles with firm connections in triangle structure form an ultra stable frame. Besides, the non-slip mat with soft coral velvet increases stability and comfort.
• Perfect Gift & Eye-catching Appearance: Decorated with a string of shiny star lights, this princess castle looks much more charming and dreamy, making it a wonderful gift for children and a perfect partner for learning and playing indoors. It offers boys and girls a secret base while boosting their imagination and creatively.
• Tool-free Assembly & Easy Cleaning: Without any tools, the kids play tent saves you a lot of time and effort to put it together under the guidance of the illustrated instruction. The upgraded bottom tube and connector as a flat threshold, making it easier for your kids to get in and out and not trip over. By the way, thanks to the zippered design, you can detach and wash the cover and the mat if needed.

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com