HONEY JOY Wooden Climbing Triangle Ladder for Kids, 2 in 1 Pikler Triangle Climber with Ramp for Slide

• 【Montessori Triangle Climbing Toys】 It is the best climbing toy for cultivating children's independence and autonomous exploration ability! The triangle ladder can be tilted as needed to climb and slide. It allows for natural gross motor development and freedom of movement. 1-3 years old toddlers can practice climbing and find their way over the top and slide down, while 5 or 6 years old can construct different combined shapes or build forts through their imagination. Max load 50kg.
• 【Play Safer with 100% Natural Materials!】Our triangle climber playing set uses 100% premium natural wood as materials as the slide boards are made of birch wood while the round rods are made of beech wood, both of which are characterized by great durability. They are also non-toxic and odorless, more environmentally friendly, safe and durable than plastic materials, thus creating a safe environment for your kids when playing.
• 【Adjustable Angle's Sliding Ramp】 Thanks to the unique grooves, our ramp for sliding can be firmly fixed into our climbing ladder without wobbling. And you can freely adjust the sliding ramp’s height from the ground to meet kids’ different playing needs. Besides, burr-free surface, smoothly rounded corners and raised edges help to better protect kids’ safety when they slide.
• 【Perfect Play Set for Toddlers to Kids】This Jungle Gym set come with slide ramp and triangle climber, your kids can practice walking, climbing and sliding so as to develop their motor skills and improve their physical quality, play time is an essential part of a child’s early years. Once they can walk, and with parents' supervision, they will love climbing all over it and sliding down the slide .
• 【Easy Assembly & Wide Application】 It comes with clear user manual and all needed hardware to enable you to quickly finish assembly. Stable triangle structure makes our triangle climbing set not easy to collapse or wobble after setup. The protective edges on both sides of the ramp make it safer for children to slide down. The traingle climber bears a weight up to 50kg, Apart from that, this climbing set is perfect for kids’ room, play room, kindergarten, amusement park and more.

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com