Inflatable Water Slide, 7-in-1 Bounce House Water Park, Kids Indoor Outdoor Jumping Castle (without 680W Blower)

• Dual-use Backyard Bouncer: Our monkey-themed castle is widely loved by children, whether it is used outdoors or indoors. The product comes with a matching hose. With it, you can always build a cool water park in your backyard. In winter, you can also use the castle indoors and let the kids jump freely.
• A 7-in-1 Castle with Diverse Fun: Our deluxe bouncy house is equipped with a variety of equipment. Here, children can enjoy a variety of ways to play: such as surf slides, splash pool, water cannon, basketball hoop and jumping area. This monkey bouncy castle is not only for kids to play, but also for kids to exercise.
• Long-lasting Materials: The bouncy castle is made of high quality oxford cloth, thus making long and reliable use possible. The double stitching design makes the bouncy house less likely to crack. In addition, the surface of the water park is coated with waterproof and wear-resistant PVC, which can withstand a weight of 90 kg.
• Satisfactory Safety Guarantee: This bouncy castle is equipped with 8 ground stakes and can be firmly fixed to the ground. The buffer platform of the slide ensures that the child will not suffer excessive impact. In addition, the slide's raised handrails and all-around mesh wall can prevent children from danger due to accidental falls.
• Complete Accessories: The complete accessories also provide lasting joy for children. In addition to providing 8 ground stakes, the bouncy castle comes with a carrying bag. More, a repair kit is also included so that you can solve some small problems yourself. ( Blower is not included. Recommend to use with a blower powered 680W and above.)

Product description

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com