Memory Foam Camping Mattress, Foldable Floor Guest Bed for Sleepover

• Durable and High-quality Foam Mat: Made from premium memory foam, high-density foam, and plush cover materials, this sleeping pad is built to last for all your adventures. The 6.5 cm thick mattress can give you good support, helping reduce back pain or annoying discomfort from rocky terrain. The sleeping mattress for floor also has a non-slip bottom to prevent mat from move.
• Sleep & Rest in Comfort: This foam mattress mat perfectly conforms to your body, so that you can rest, sleep soundly on any floor surface. It can keep the cold, uneven ground beneath you from getting in the way of a good night's sleep. The plush cover gives soft touch and freshness. Besides, 183 cm length allows plenty of room for both men and women.
• Portable Design with Carry Bag: This sleeping camping mattress can be easily rolled up into a compact size and stored with straps and buckles. This foldable floor mattress is lightweight and comes with a sturdy carry bag, convenient for you to take it on the go. The built-in fastening clips and long straps even allow you to wear it as a backpack. 
• Waterproof Cover & Easy to Clean: Featuring waterproof plush cover, you may roll out your sleep mattress even in humid, moist, dusty or sandy locations with peace of mind. The sleep mat will protect you from the wet ground in the most extreme conditions. Also you don't have to worry about spilled drinks or dirt.
• Multifunctional Use: Our memory foam sleeping pad is perfect for outdoor activity like traveling or car camping, indoor use for house guest, kids play mat. With the hoop & loop fastener design, you can buy more mattresses and group them together for multi person use. This sleeping pad will be a perfect match for your tent, sleeping bag, and camping cot.

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com