Modern Cat Tree, 113 cm Multi-level Cat Tower with Removable Padded Top Perch, Sisal Scratching Posts, Jumping Platforms, Dangling Ball, Kitty Activity Center for Indoor Cats

Description:

Take your cat's comfort and happiness to the next level with our modern cat tree!

The transparent space capsule provides a cozy environment for your cat to curl up in a comfortable position, allowing them to observe their surroundings while feeling safe and secure. Plus, the detachable plush top perch offers a cozy spot for cats to sleep or overlook their domain. Equipped with fully wrapped sisal scratching posts and dangling ball, the kitty activity center will keep your felines entertained. Additionally, cats can easily climb up and down with 4 jumping platforms. The modern cat tree is crafted with high quality materials. The 3 cm thick solid plywood base offers enhanced stability, ensuring that the space capsule remains steady for your cat's enjoyment. Multiple supporting posts reinforce the structure, preventing wobbling or tipping over. Also, soft matte velvet on the posts and platforms adds a luxurious touch, providing a gentle texture that your cat will love to touch and feel.

Features:

Transparent space capsule fits cats in a curled up position

Removable plush padded perch doubles as a comfy napping bed

Natural sisal rope wrapped scratching posts stimulate cats to scratch

Dangling toy with bell offers more fun for kittens

4 platforms enable cats to achieve different levels with ease

3 cm thick base is made of solid plywood for increased stability

Multiple supporting posts ensure a secure foundation

Posts and platforms are covered with soft matte velvet

Smooth curved corners reduce the risk of accidental collisions

Assembly needed

Specifications:

Color: Natural

Material: Solid Plywood, Sisal, Engineered Wood

Overall Height: 113 cm 

Base Size: 50 x 40 cm(L x W)

Space Capsule Size: 30 cm x 15 cm (Dia. x H)

Top Perch Diameter: 30 cm

Weight Capacity of Each Level: 10 kg

Net Weight: 9 kg

Package Includes:

1 x Cat Tree

1 x User’s Manual

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com